topic Re: Unable to log in to "My Account" ( Self Serve ) in Get Support

Unable to log in to "My Account" ( Self Serve )

jairolevi — Tue, 04 Jan 2022 17:53:46 GMT

Hello Guys,

So, this is embarrasing...

I was showing Public Mobile to a Friend, I was going to log on to My Account and I am unable to log in, I get this:

I did not forget my password, its automatically filled up by LastPass.

However, I did try to reset it, I get an error saying that the email has not verified ( Which it was verified )

Are we having issues with the Selfe-Serve?

Thank you,

JL

Re: Unable to log in to "My Account" ( Self Serve )

Mary_M — Fri, 13 May 2016 20:51:45 GMT

Hey @jairolevi

There's no need to be embarrassed 🙂

I am not quite sure as to why you received this error message, but we will look into it.

Can you please provide me with your phone number by private message? We will manually reset the password for you.

Thank you!

Re: Unable to log in to "My Account" ( Self Serve )

7789849803 — Fri, 13 May 2016 21:13:43 GMT

@Mary_M To give his post some context, this would have been embarrassing for him because he is trying to get people to sign up for PM, and get a referral credit for it in the process. Hard to save face in such a situation with these issues popping up like weeds in spring.

Re: Unable to log in to "My Account" ( Self Serve )

jairolevi — Fri, 13 May 2016 21:16:22 GMT

Exactly!

I dont know why but there is more and more issues lately...

Maybe I should stop promoting PM until things are more stable 😞

@7789849803 wrote:
@Mary_M To give his post some context, this would have been embarrassing for him because he is trying to get people to sign up for PM, and get a referral credit for it in the process. Hard to save face in such a situation with these issues popping up like weeds in spring.

Re: Unable to log in to "My Account" ( Self Serve )

jairolevi — Mon, 16 May 2016 17:38:55 GMT

Fyi, issues keep happening:

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Unable-to-log-in-to-quot-My-Account-quot-Self-Serve-Part-2/m-p/53593#M4113

This is not resolved 😞

JL.

Re: Unable to log in to "My Account" ( Self Serve )

Luddite — Mon, 16 May 2016 19:04:57 GMT

You both will need a moderator; @Shazia_K @Kalla_A or @Mary_M.

Hope your service is at least still up.

Fingers crossed for a quck resolution.

Re: Unable to log in to "My Account" ( Self Serve )

jairolevi — Mon, 16 May 2016 19:17:36 GMT

Its just a pain that it keeps happening.

Re: Unable to log in to "My Account" ( Self Serve )

Shazia_K — Mon, 16 May 2016 20:25:00 GMT

Hello @jairolevi,

I'm sorry about this,

I have already sent you a private message with the password reset.

Please let me know how it goes.

Thanks,

Shazia

Re: Unable to log in to "My Account" ( Self Serve )

jairolevi — Mon, 16 May 2016 20:35:35 GMT

It did work, thank you.

Do you know why the self reset password does not work?

Thank you,

Jairo.

Re: Unable to log in to "My Account" ( Self Serve )

Shazia_K — Mon, 16 May 2016 20:43:32 GMT

Hey @jairolevi,

I'm glad !

I will further investigate on this issue with our team.

Will keep you guys posted, thanks again for your comprehension!

Shazia

Pictures

Austin — Tue, 27 Jun 2017 22:28:36 GMT

I am unable to send a picture with the test message.