topic Re: Mms not working in Get Support

Mms not working

Karyathena — Wed, 05 Jan 2022 12:21:19 GMT

Hi again, still waiting on reply to my help ticket. My phone still will not send mms pictures.i can receive them and send photos to myself. My phone was able to send and receive up until 2 days ago(when I switched to public) I have checked apns countless times, reset networks settings, taken sim out and in again, restarted phone. Checked my plan , it has 7nlimeited international text and picture messaging; it doesn’t specifically reference domestic mms but that must be included, right? I’m getting worried, what else are moderators going to be able to do? Thanks

Re: Mms not working

will13am — Mon, 30 Sep 2019 17:22:25 GMT

@Karyathena,it sounds like you have a hardware issue that the community may be of better assistance than the moderator team, in terms of response efficiency. What phone are you using and what texting app? Maybe you can delete the app cache, force close the app and restart it.

Re: Mms not working

GinYVR — Mon, 30 Sep 2019 17:28:44 GMT

@KaryathenaTry your SIM card in another working phone to narrow down whether it is a problem on Public Mobile's side or your phone.

Re: Mms not working

Karyathena — Mon, 30 Sep 2019 22:51:39 GMT

It’s a Sony Xperia x, it’s just the messenger app that came with it, it’s called “messaging”

I didn’t install it, it came with the phone. I’ll try the force stop thanks!!

Re: Mms not working

Karyathena — Mon, 30 Sep 2019 23:14:02 GMT

Will13am

you are my hero!!! Two days of seeing those #$&#* grey circles, “services unavailable” “message queued for sending”

re-entering proxy settings countless times! I wanted to throw my phone against the wall!!!

pictures sent! Success!!!

thank you!!

Re: Mms not working

Karyathena — Tue, 15 Oct 2019 01:40:46 GMT

Hi,

I can’t get into my private messages, were we discussing referral codes? I haven’t heard from public mobile moderators.

if you could pm me again, that’d be great.

thanks

Re: Mms not working

Ergophile — Thu, 08 Oct 2020 23:34:01 GMT

You replied to someone's post last year and they thanked you for the solution but I don't actually see the solution in the thread.

I'm having the same problem and I was hoping you could help me.

Sony Xperia XA. Just switched to Public Mobile today and picture messages won't send. I'm using the built-in messaging system, no external app. I've rebooted the phone, turned airplane mode off and on and no joy. Under settings I don't have access to APNs and there is no network reset option, only a factory reset option.

I have the unlimited picture messaging plan. Data is on.

Any help would be much appreciated.

Re: Mms not working

Jb456 — Thu, 08 Oct 2020 23:38:53 GMT

@Ergophile I wrote you on your other post.

I see on this one you said you don't have access to apn settings.

How to reset the APN settings to default on my Sony Xperia XA

Touch Apps.

Touch Settings.

Touch More.

Touch Mobile networks.

Touch Access Point Names.

Touch the Menu icon.

Touch Reset to default.

The APN settings have been reset to

default

To add select the plus + sign top right.

Try these

Save and reboot

If they don't work try these

If you joined with a referral code the $10 signup bonus will be applied to your account within 72 hours.

Welcome to Public Mobile 🙂

Re: Mms not working

JoyLuck — Thu, 08 Oct 2020 23:39:20 GMT

@Ergophile

Just googled. Is apn setting in this path on your phone.

From any Home screen, tap Apps > Settings > More > Mobile networks.

Re: Mms not working

Ergophile — Fri, 09 Oct 2020 00:05:16 GMT

I think that worked! Thanks so much!

Re: Mms not working

Jb456 — Fri, 09 Oct 2020 00:06:15 GMT

@Ergophile so everything is working now? GREAT!

Welcome to Public Mobile 🙂