topic Re: Can a moderator please pm me in Get Support

Can a moderator please pm me

Parkbench13 — Wed, 05 Jan 2022 12:21:15 GMT

I need to talk to a moderator.

Re: Can a moderator please pm me

Triguy — Tue, 30 Apr 2019 02:24:34 GMT

Send a private message to them.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can a moderator please pm me

Luddite — Tue, 30 Apr 2019 02:35:00 GMT

@Parkbench13 While you're waiting, why not describe the problem? Perhaps, we can assist you.

Re: Can a moderator please pm me

Parkbench13 — Tue, 30 Apr 2019 02:37:40 GMT

Hi, I purchased a SIM 2days ago. Registered and activated fine. Wake up this morning and my phone says no SIM. Went through thorough settings and reboot check, still no SIM. Went to retail point of purchase for help. Same result. The retail gave me a new SIM to change over too but I had not confirmed or initiated my account via your email. No access to account self serve without text code, which I obviously cant receive to enter...

Re: Can a moderator please pm me

Parkbench13 — Tue, 30 Apr 2019 02:38:17 GMT

Thank you.

Re: Can a moderator please pm me

Parkbench13 — Tue, 30 Apr 2019 03:16:22 GMT

dual sim phone

neither origional sim nor replacement sim working

different provider sim works fine

settings correct

phone reset same result

any other ideas?

Re: Can a moderator please pm me

srlawren — Tue, 30 Apr 2019 19:32:31 GMT

@Parkbench13 wrote:
dual sim phone
neither origional sim nor replacement sim working
different provider sim works fine
settings correct
phone reset same result
any other ideas?

@Parkbench13 based on your various replies I'm going to guess you have an activation issue. The replacement SIM definitely would not work as you weren't able to do the SIM swap in your self-serve account as you don't have one set up. You can't do eihter of the workarounds the community suggests for activation issues since you don't have access to your self-serve account. You're going to have to private message the moderator team as noted above (if you haven't already) and wait for assistance, unfortunately.

Re: Can a moderator please pm me

Ruby2 — Thu, 09 May 2019 01:00:04 GMT

I forgot my security question

Re: Can a moderator please pm me

Luddite — Thu, 09 May 2019 22:03:53 GMT

@Ruby2 First, try the account reset function here: https://selfserve.publicmobile.ca/forgot-password/.

If that fails, click this

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

to send a private message to the moderator team with a description of your issue.

You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum, or, if appropriate, sending a private message directly to the moderators.

Re: Can a moderator please pm me

gduval — Thu, 30 May 2019 17:52:17 GMT

porting refused by rogers! need help with porting my number

porting from rogers denied. help

gduval — Thu, 30 May 2019 17:54:11 GMT

need help with porting. rogers denied.

Re: Can a moderator please pm me

Missespanda — Thu, 30 May 2019 18:05:59 GMT

Have you tried clearing all field and trying again? Also, are you just giving the required info or some extra info like pin etc as well? Mine did not work as well the first time but when I filled in my pin as well it went through the next time.

Re: porting from rogers denied. help

MandyJ — Thu, 30 May 2019 18:08:49 GMT

@gduval Though I'm unable to suggest any possible fixes to your porting issue, it might be that you may need to speak with a moderator. To do so, you can use this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They do take anywhere from a couple of hours to a couple of days to respond, however, so you may need to be patient if this issue requires moderator assistance.

Perhaps other community members will have other ideas for you.

Re: porting from rogers denied. help

Paradice1 — Thu, 30 May 2019 18:17:38 GMT

What are you having issue with ? I did it a few days ago no issues

Re: porting from rogers denied. help

gduval — Thu, 30 May 2019 21:29:45 GMT

heeeeelp!

Re: porting from rogers denied. help

Anonymous — Thu, 30 May 2019 21:35:03 GMT

@gduval wrote:
heeeeelp!

Did you contact the moderators?

Was your Rogers account active when you tried to port? If not then porting only works with active accounts.

Do you still have an outstanding balance owing them for maybe a newer phone? They might want that squared up before letting you go.

Re: Can a moderator please pm me

kav2001c — Thu, 30 May 2019 22:19:01 GMT

@gduval

Usually info mismatch if denied

@guidewire

I have no idea if you are both related since you also having issue with port but do NOT send me your personal info I don't work here

@gduval wrote:
porting refused by rogers! need help with porting my number