topic Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up in Get Support

@moderator_team I have topped up my card with two vouchers and extra 18$ top up

robertogodinho7 — Wed, 05 Jan 2022 12:21:10 GMT

and i still cannot make any calls or receive calls. I haved wasted about 90$ in total.

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

geopublic — Mon, 29 Apr 2019 22:00:30 GMT

@robertogodinho7 wrote:
and i still cannot make any calls or receive calls. I haved wasted about 90$ in total.

When you call *611 what happens. Is you account active?

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

shskr — Mon, 29 Apr 2019 22:01:44 GMT

If you toped up your available funds you still need to pay for the plan. I think all you did was add money to your account via vouchers.

@robertogodinho7 wrote:
and i still cannot make any calls or receive calls. I haved wasted about 90$ in total.

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

robertogodinho7 — Mon, 29 Apr 2019 22:04:56 GMT

It was saying my account was suspended, now it seems to be working.... But i did put in two 40 dollar vouchers.. Will you give me 40$ back or can you top up my account for 2 months?

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

Alex888 — Mon, 29 Apr 2019 22:05:04 GMT

@robertogodinho7 What plan do you have? Did you run out of minutes? Can you post a screenshot of your account with personal information removed?

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

Alex888 — Mon, 29 Apr 2019 22:06:37 GMT

@robertogodinho7 It will just leave the funds in your account for your next renewal.

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

geopublic — Mon, 29 Apr 2019 22:07:32 GMT

@robertogodinho7 wrote:
It was saying my account was suspended, now it seems to be working.... But i did put in two 40 dollar vouchers.. Will you give me 40$ back or can you top up my account for 2 months?

@robertogodinho7 When you dial 611 from your phone what's your balance?

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

shskr — Mon, 29 Apr 2019 22:07:38 GMT

Money will be in your available funds and the next renewal date it will take money from that first before charging your credit card (if you have a credit card on file)

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

robertogodinho7 — Mon, 29 Apr 2019 22:08:58 GMT

It says 40$, i dont know how tahts possible because i added a 40 voucher on Saturday the 27th

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

geopublic — Mon, 29 Apr 2019 22:14:52 GMT

@robertogodinho7 wrote:
It says 40$, i dont know how tahts possible because i added a 40 voucher on Saturday the 27th

That's the extra $40.00 that you put in that you will be used for your next renewal.

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

robertogodinho7 — Wed, 01 May 2019 20:49:30 GMT

The internet does not work either, some please help me out on fixing this issue.

Re: @moderator_team I have topped up my card with two vouchers and extra 18$ top up

robertogodinho7 — Wed, 01 May 2019 20:50:56 GMT

The balance is 40$ i cannot text nor is the internet working. If not fixed by today i will be switching to chatr.