topic Re: cannot change another phone number in Get Support

cannot change another phone number

dieseltrancuong — Wed, 05 Jan 2022 12:21:03 GMT

Hi,

why I could not change another phone number after 4 months I have used it.

Re: cannot change another phone number

RobertQc — Mon, 30 Sep 2019 12:37:34 GMT

@dieseltrancuong wrote:
Hi,
why I could not change another phone number after 4 months I have used it.

Did you log into your account click change phone number, then click select new number, then select your province and pick a new number?

Re: cannot change another phone number

dieseltrancuong — Mon, 30 Sep 2019 12:38:39 GMT

the notice: I chose it, but when I click submit; the notice was failed. I don't know why?

Re: cannot change another phone number

RobertQc — Mon, 30 Sep 2019 12:52:21 GMT

@dieseltrancuong wrote:
the notice: I chose it, but when I click submit; the notice was failed. I don't know why?

@dieseltrancuongIf I recall you can only change your number once per 30 days, have you used the service for 4 months and change your number before or is it 4 months straight of the same number?

Re: cannot change another phone number

dieseltrancuong — Mon, 30 Sep 2019 12:57:33 GMT

I never change before yet and that is a diffirent number I want to change.

Re: cannot change another phone number

LovesToPM — Mon, 30 Sep 2019 13:02:24 GMT

@dieseltrancuong wrote:
I never change before yet and that is a diffirent number I want to change.

Try clearing your browser cache first and retry using incognito mode.

Re: cannot change another phone number

dieseltrancuong — Mon, 30 Sep 2019 13:15:30 GMT

Thank you. I will try.

Re: cannot change another phone number

Triguy — Mon, 30 Sep 2019 13:52:48 GMT

If you still have problems changing your number then submit a ticket by clicking on the question mark on the bottom right.

Re: cannot change another phone number

avascott16 — Mon, 30 Sep 2019 14:13:43 GMT

You can try messaging the creator. That’s what I had to do.

Re: cannot change another phone number

Anonymous — Mon, 30 Sep 2019 15:37:19 GMT

@avascott16 wrote:
You can try messaging the creator. That’s what I had to do.

Did "the creator" ever reply back? 🙂 Or did you just imagine and interpret that they did?

Re: cannot change another phone number

dieseltrancuong — Mon, 30 Sep 2019 16:14:09 GMT

I still not change it!!!

Re: cannot change another phone number

darlicious — Mon, 30 Sep 2019 16:20:21 GMT

@dieseltrancuong Hmmmm....maybe it's a glitch. I can only tell you to contact the moderators via Simon (?)

Re: cannot change another phone number

hairbag1 — Mon, 30 Sep 2019 16:22:21 GMT

Click on the ? in bottm right side of page to start the process of contacting a moderator. Perhaps you've tried so often that your locked out of that option. They're the only ones who can help you now.

Re: cannot change another phone number

LovesToPM — Mon, 30 Sep 2019 17:05:32 GMT

@dieseltrancuong wrote:

I still not change it!!!

Check your plan to make sure it is Active. And your phone is working?

Double check. Are you sure your phone number ddn't change? Perhaps one of the changes went through and you didn't notice. You're only allowed to change it once every 30 days. You can see your number in your call usage history.

Re: cannot change another phone number

dieseltrancuong — Mon, 30 Sep 2019 18:30:22 GMT

everything is fine. I still use it and never change my phone number. But I don't know why

Re: cannot change another phone number

LovesToPM — Mon, 30 Sep 2019 18:34:39 GMT

@dieseltrancuong wrote:
everything is fine. I still use it and never change my phone number. But I don't know why

Use SIMon chatbot to submit a ticket to Moderators.

Go to https://publicmobile.ca.ada.support/chat/ and enter "submit a ticket" and "contact us" to get started. Response time can vary from a few hours up to 2 days.