topic Re: Incoming calls or text in Get Support

Incoming calls or text

JS6100 — Wed, 05 Jan 2022 12:20:45 GMT

Hi I'm jaspreet here

I recently port my number in public

And now i have the issues of no incoming calls or texting

I can call to ANYONE with my public mobile but i didn't receive any call or text if any one know what is it so please help me

Re: Incoming calls or text

hairbag1 — Mon, 30 Sep 2019 01:40:09 GMT

@JS6100 wrote:
Hi I'm jaspreet here
I recently port my number in public
And now i have the issues of no incoming calls or texting
I can call to ANYONE with my public mobile but i didn't receive any call or text if any one know what is it so please help me

If you've recently ported your number...it could take awhile depending on where you ported from. A voip number port could take a week or more.

Use the old sim until it quits. Then port should be complete.

Re: Incoming calls or text

Dunkman — Mon, 30 Sep 2019 01:41:47 GMT

@JS6100

When did you exactly port your number? Which company did you port from?

It looks like that it is in the process of porting. Not complete yet.

Re: Incoming calls or text

Triguy — Mon, 30 Sep 2019 01:45:39 GMT

How long has it been since your port ? Did you receive a confirmation text ? Try rebooting your phone. If it has been more then a few hours then submit a ticket by clicking on the question mark on the bottom right.

Re: Incoming calls or text

JS6100 — Mon, 30 Sep 2019 01:42:55 GMT

This Friday i ported my number from.fido

Re: Incoming calls or text

GinYVR — Mon, 30 Sep 2019 01:44:39 GMT

@JS6100Sounds like you have a stuck port. You will need to contact the Moderators to see what information is missing / what cause your transfer to get stuck. You do still have your Fido account active right?

Re: Incoming calls or text

hairbag1 — Mon, 30 Sep 2019 01:46:01 GMT

@JS6100 wrote:
This Friday i ported my number from.fido

Click on the ? in lower right side of the page to start process of contacting a moderator. It seems the port process is incomplete and they can help you.

Re: Incoming calls or text

JS6100 — Mon, 30 Sep 2019 01:47:38 GMT

How can i contact the mediator

I don't about the fido account

Its active or not

When i ported my number i checked the calling is working from my phone to other phone so that time i think it's working and done the port and i misplaced

fido sim

Re: Incoming calls or text

Dunkman — Mon, 30 Sep 2019 01:47:44 GMT

@JS6100

Port is stuck. Contact moderator as described above.

Your Fido SIM card should still be working, so you can continue to use until your port is completed.

Re: Incoming calls or text

geopublic — Mon, 30 Sep 2019 02:59:50 GMT

@JS6100 wrote:
How can i contact the mediator

I don't about the fido account
Its active or not
When i ported my number i checked the calling is working from my phone to other phone so that time i think it's working and done the port and i misplaced
fido sim

@JS6100

To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us button to access the Public Moderator Team Assistance form.

Hope this helps.