topic Re: issue with activation in Get Support

issue with activation

winston123 — Wed, 05 Jan 2022 12:20:40 GMT

Hi, I'm trying to setup my brother with a plan for Public Mobile. He is currently on a plan with Fido. When we try to migrate hisphone number to Public Mobile, we get this message:

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance

Re: issue with activation

Dunkman — Mon, 30 Sep 2019 01:22:44 GMT

@winston123

Sometime it is easier and safer to activate with a new temporary PM number. Once the plan is active and working properly, then you can port over from Fido via your self service account.

Need the following information to port from Fido:

Fido account number

Fido account holder name

Fido phone number

Re: issue with activation

Luddite — Mon, 30 Sep 2019 01:23:55 GMT

Suggest you do select a new number and be sure the account is working properly. Once all is good, login to the account, click Change Number and transfer the number. Use only the Fido account number, account holder's name, and click "I am authorized". Do not close the Fido account that will happen automatically once the port-in finishes.

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