topic Voicemail issues in Get Support

Voicemail issues

csphone — Tue, 04 Jan 2022 17:53:39 GMT

Hi all -

Having voicemail problems for my phone. When I'm on a call with somebody and another person calls in (i.e. activates the call waiting feature) and I let it go to voicemail, my wife gets a phone call from my number that consists of a bunch of beeps and then hangs up. I get the message as usual and have no problems there, but she gets calls whenever I get a voicemail this way and as you can imagine it's annoying as hell. Any fixes?

Re: Voicemail issues

7789849803 — Wed, 11 May 2016 14:39:18 GMT

@csphone This sounds like it could potentially be related to a device you're using. For troubleshooting, would you be able to try putting your SIM in another phone and let us know if the problem still occurs on another device? If so, the problem would be likely related to your PM account, and not your device.

Re: Voicemail issues

csphone — Wed, 11 May 2016 15:48:17 GMT

Will try when at home next and report back.

Re: Voicemail issues

jairolevi — Wed, 11 May 2016 16:23:48 GMT

Subscribing, I just want to know what the issue ends up being... JL

Re: Voicemail issues

srlawren — Wed, 11 May 2016 19:48:36 GMT

Oh wow, I've never heard of that before, @csphone. Anxiously awaiting the results of your test!

Re: Voicemail issues

imateachertoo — Wed, 11 May 2016 20:17:26 GMT

Can I ask did you port your number from another carrier? Or get a new number from PM? I am guessing it has something to do with a call forwarding feature either your device or carrier has enabled... If so, try to deactivate that feature if possible... Or deactivate call waiting then reactive later...

Re: Voicemail issues

csphone — Thu, 12 May 2016 01:53:32 GMT

...and the winner is.... @imateachertoo !!

It was a very specific and odd problem to reproduce, because between me and my wife, we have two phones...which means we can't reproduce a "call waiting" situation without a third party. After a little finangling, my sister kindly helped out from across the country.

I switched the SIMs and set up a call to my number from the other number. Then I had my sister call my number. No random calls spat out when I sent my sister to voicemail. I had my sister call the other number...no error either.

So I hung up all the calls, switched the SIMs back...and tried resetting all of the options under General/Phone/ Call Waiting, Call Forwarding etc...

Then I repeated the whole test process...and it worked!

I've been with PM for about four months now on this phone, I did switch from Telus...but the problem just cropped up this past week with normal use. I've never once used those settings...but I guess it should have occurred to me. Ah well. Anyways, thanks for all the assistance everyone!

Re: Voicemail issues

7789849803 — Thu, 12 May 2016 02:33:39 GMT

I still don't understand what exactly was causing the problem, but that's okay - as long as it's resolved! 🙂

Re: Voicemail issues

csphone — Thu, 12 May 2016 02:34:59 GMT

Me neither 😛 but if it ever happens to anyone else...

Re: Voicemail issues

7789849803 — Thu, 12 May 2016 02:36:22 GMT

...we'll tell them to read an ancient chant to see if it fixes the problem

Re: Voicemail issues

csphone — Thu, 12 May 2016 02:39:05 GMT

You laugh but I'm the real winner - the wife will stop calling me and giving me **bleep** for something I didn't do 🙂

Re: Voicemail issues

7789849803 — Thu, 12 May 2016 06:00:33 GMT

@csphone There's no arguing with that! Enjoy your win.

Re: Voicemail issues

imateachertoo — Thu, 12 May 2016 09:46:18 GMT

Yay! Glad the situation got resolved!

...and no one will be in the doghouse 😉

Happy to help.

cheers!