topic Re: Please Help: Searching fails to find PM Service in Get Support

Please Help: Searching fails to find PM Service

asha_hui — Wed, 05 Jan 2022 12:20:20 GMT

My iPhone 7 can not find PM service.

The account status is Active.

Same PM SIM card works in other phones and other non-PM SIM card works well in my phone. Only the combination of this PM SIM card AND my phone does not work.

Many attempts to remove and re-insert the PM SIM card.

The phone has been restored a couple of times, but problem remains.

Appreciate any advice if you have similar experience.

Re: Please Help: Searching fails to find PM Service

Ninja0628 — Sun, 29 Sep 2019 21:15:17 GMT

Connect to wi-fi, try

in Settings - Cellular - Network Selection, toggling the Automatic on and off and see if you can find it in the list when Automatic is not on
toggling the Airplane mode on and off
checking to see if there are new software updates or carrier software updates in either Settings - General - Sofware Update or Settings - General - About (stay here for about 10 seconds for the updates to pop up)
reset network settings in Settings - General - Reset - Reset Network Settings
turn on cellullar data

If a different SIM works on the phone or the SIM works on a different phone, then maybe the SIM is loose on the iPhone7? In this case, and if all else fails, click on the "?" on the bottom right hand corner of this screen to get in touch with a moderator.

Re: Please Help: Searching fails to find PM Service

popping — Sun, 29 Sep 2019 21:16:10 GMT

@asha_hui wrote:
My iPhone 7 can not find PM service.
The account status is Active.
Same PM SIM card works in other phones and other non-PM SIM card works well in my phone. Only the combination of this PM SIM card AND my phone does not work.
Many attempts to remove and re-insert the PM SIM card.
The phone has been restored a couple of times, but problem remains.
Appreciate any advice if you have similar experience.

Is you iPhone 7 unloacked?

Re: Please Help: Searching fails to find PM Service

ChuckYeah — Sun, 29 Sep 2019 21:51:37 GMT

What is the other sim card that works in your phone? If it's not Telus or Koodo, maybe your phone is locked to that carrier.