topic Re: Switching from one plan to another... in Get Support

Switching from one plan to another...

Barryere — Wed, 05 Jan 2022 12:20:11 GMT

I'm wondering how this works, because I am currently on the $15 plan and tomorrow I have to pay and I adjusted my plan to the $25 plan, but the overview page says I owe $15 still.

Also, the overview says that my plan has expired...

Re: Switching from one plan to another...

mimmo — Sun, 28 Apr 2019 00:35:49 GMT

If you futuredate the new plan all should be fine.

If you want add funds to cover the new plan cost to avoid an autopay failure.

Expired status is fine if service is working.

This is a good read https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391#M10445

Re: Switching from one plan to another...

Metal1967 — Sun, 28 Apr 2019 00:35:02 GMT

@Barryere wrote:
I'm wondering how this works, because I am currently on the $15 plan and tomorrow I have to pay and I adjusted my plan to the $25 plan, but the overview page says I owe $15 still.

Also, the overview says that my plan has expired...

@Barryere

If you chose to change plans at next renewal..just make sure your balance will cover the difference..or if on autopay should automatically cover it...

Re: Switching from one plan to another...

Barryere — Sun, 28 Apr 2019 00:44:25 GMT

So for the $25 plan, I just put $25 into my account?

Re: Switching from one plan to another...

will13am — Sun, 28 Apr 2019 00:48:19 GMT

@Barryere wrote:
So for the $25 plan, I just put $25 into my account?

Correct.

Re: Switching from one plan to another...

ZfromVanC — Sun, 28 Apr 2019 00:48:46 GMT

@Barryere wrote:
So for the $25 plan, I just put $25 into my account?

Yes, adding funds to your account is a good way to make sure nothing funky happens with autopay.

Re: Switching from one plan to another...

popping — Sun, 28 Apr 2019 00:48:55 GMT

@Barryere wrote:
So for the $25 plan, I just put $25 into my account?

It depends on what is available fund in your account and the rewards you are getting.

Your plan $25

less: available fund in your account

less: $2 autopay if you have autopay enable

less: $1 per referee you have

Re: Switching from one plan to another...

Barryere — Sun, 28 Apr 2019 00:58:31 GMT

Okay, thanks.