topic Re: Phone Plan in Get Support

Phone Plan

Zaheda — Wed, 05 Jan 2022 12:20:01 GMT

Hi I just payed for my plan a few weeks ago on public mobile and im not able to call anyone as it says i havent made a payment when I have made it so could you fix this isssue.

Re: Phone Plan

Anonymous — Sat, 27 Apr 2019 20:51:30 GMT

@Zaheda wrote:
Hi I just payed for my plan a few weeks ago on public mobile and im not able to call anyone as it says i havent made a payment when I have made it so could you fix this isssue.

Which plan are you on?

When exactly did you renew? "a few weeks ago" could mean that you're expired too.

Re: Phone Plan

Triguy — Sat, 27 Apr 2019 20:55:39 GMT

You may need to contact a moderator to get this resolved.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone Plan

srlawren — Sun, 28 Apr 2019 06:17:03 GMT

@Triguy wrote:
You may need to contact a moderator to get this resolved.

@Triguy not necessarily. Let's rule out one common thing by waiting for @Zaheda to answer this question from @Anonymous:

@Anonymous wrote:
Which plan are you on?

@Zaheda if you're on either the $10 plan with 50 mins talk or the $15 plan with 100 mins talk, could you have used up all the minutes for your current cycle? If you're on an unlimited plan, then you will need to follow the advice from @Triguy and contact the moderater team via private message.

Re: Phone Plan

srlawren — Mon, 29 Apr 2019 06:25:34 GMT

@Zaheda we would love to help but are still waiting to hear from you.

Re: Phone Plan

Zaheda — Wed, 01 May 2019 01:05:47 GMT

i have the 20 dollar plan only calling unlimited

Re: Phone Plan

Zaheda — Wed, 01 May 2019 01:06:34 GMT

How do i reach out to the moderator

Re: Phone Plan

cavemantoronto — Wed, 01 May 2019 01:09:05 GMT

@Zaheda wrote:
How do i reach out to the moderator

They are reached using https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437