topic Re: The dates for registering a credit do not go high enough it stops at 2024 in Get Support

The dates for registering a credit do not go high enough it stops at 2024

Jaykal — Wed, 05 Jan 2022 12:19:59 GMT

I can not replace my old card with my new card because the date I need is not there. The drop menu only goes up to the date 2024 and I can not manual enter it.

Re: The dates for registering a credit do not go high enough it stops at 2024

Alex888 — Sat, 27 Apr 2019 20:33:36 GMT

@Jaykal You will have to talk to the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: The dates for registering a credit do not go high enough it stops at 2024

Jackhyf63 — Sat, 27 Apr 2019 20:52:19 GMT

It would be good to also message the moderators to alert them to the issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: The dates for registering a credit do not go high enough it stops at 2024

Luddite — Sat, 27 Apr 2019 21:37:03 GMT

@Jaykal If the moderators are able to fix this please let us all know. My recollection is that they have been telling customers to buy vouchers as the only available workaround.

Re: The dates for registering a credit do not go high enough it stops at 2024

Jaykal — Sat, 27 Apr 2019 21:39:21 GMT

Is it really too hard to add a few more dates to the drop down menu...

Re: The dates for registering a credit do not go high enough it stops at 2024

computergeek541 — Sat, 27 Apr 2019 21:41:59 GMT

@Jaykal wrote:
Is it really too hard to add a few more dates to the drop down menu...

I would say to go further than that. I do not know how much work is involved in doing this, but I would say to just get rid of the drop down menu and allow customers to manually type in the year of card expiry.

Re: The dates for registering a credit do not go high enough it stops at 2024

Luddite — Sat, 27 Apr 2019 21:48:18 GMT

The mods cannot help. Sorry can't find a public link but French speakers were told to use:

a) a different card expiring before 2025,

b) a voucher,

c) the English site.

Re: The dates for registering a credit do not go high enough it stops at 2024

will13am — Sat, 27 Apr 2019 22:07:14 GMT

@Luddite wrote:
The mods cannot help. Sorry can't find a public link but French speakers were told to use:
a) a different card expiring before 2025,
b) a voucher,
c) the English site.

t

Amateur hour in terms of programming. I justed added my credit card to my Amazon account on Friday. The menu goes 10s years into the future.

Re: The dates for registering a credit do not go high enough it stops at 2024

Jaykal — Sun, 28 Apr 2019 00:05:37 GMT

I'm using the English site so that's not an option. This is going to be such a nuisance for a year. Might have to go somewhere else.

Re: The dates for registering a credit do not go high enough it stops at 2024

Jaykal — Mon, 29 Apr 2019 15:31:52 GMT

Ok so a solution has been found. The mods wrote back and can add the card on their end with all the info. Thanks everyone

Re: The dates for registering a credit do not go high enough it stops at 2024

deeman1 — Tue, 30 Apr 2019 09:01:01 GMT

Well i hate to say this isnt solved problem, this is add a security risk problem. You are giving your card details to a person you have never met through a message system, who knows if they write them down cvv number and all(or msg saved for quality purpose). I had to replace my card because it was hacked, now in last 3 months it was used at Walmart, Ebay, Amazon and HERE(first month here, but was put in thru site not a MoD) and my details were taken from somewhere, yet i had that card for 3 years never a prob, but somewhere my details got out. The Visa investigator told me that it was usually a place it was used in last 3 months has been comprimised to get details, but couldnt tell me more then that about my case. SO i will say i have to renew by the 4th, and if the site doesnt handle 2025 cards by then I think i may go to Chatr for same deal and a site that is up to date 😞 The service on my phone is great, but your crappy website design doesnt show very much profession, keep getting an "oops that didnt work maybe try logging in again" trying to change pages