topic Re: Resetting password in Get Support

Resetting password

Bball4life — Wed, 05 Jan 2022 12:19:52 GMT

Can the moderator please help reset my password?

Re: Resetting password

GR — Sun, 29 Sep 2019 01:53:50 GMT

@Bball4life send them a message, click here!

https://publicmobile.ca.ada.support/chat/

Re: Resetting password

totalUser — Sun, 29 Sep 2019 02:00:23 GMT

Are you able to reset it here?

Re: Resetting password

Bball4life — Sun, 29 Sep 2019 02:04:40 GMT

No the link doesn't work

Re: Resetting password

totalUser — Sun, 29 Sep 2019 02:06:14 GMT

What kind of error message are you getting?

Thanks

Re: Resetting password

Bball4life — Sun, 29 Sep 2019 02:17:19 GMT

ForgotPassword/OldPasswordNotValidContactAdmin

Re: Resetting password

GR — Sun, 29 Sep 2019 02:18:51 GMT

@Bball4life https://publicmobile.ca.ada.support/chat/

Re: Resetting password

DL888 — Sun, 29 Sep 2019 03:14:25 GMT

if you cannot reset using "I forgot password" then your only option is to contact the Mod, you can use SIMon to open a ticket.

Re: Resetting password

ChuckYeah — Sun, 29 Sep 2019 04:29:51 GMT

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: Resetting password

Luckman — Tue, 05 Nov 2019 21:34:59 GMT

I have to add my new credit card I can't login to my account I forgot my password

Re: Resetting password

totalUser — Tue, 05 Nov 2019 23:43:02 GMT

@Luckman wrote:
I have to add my new credit card I can't login to my account I forgot my password

Hi @Luckman

Did you try resetting your password

Re: Resetting password

CS_Agent — Tue, 05 Nov 2019 23:46:14 GMT

Hi Bball4life,

If you need further help, you can register a ticket through SIMon, our virutal assistant and we will take a look into your situation!

Regards,

Ciprian

PM Mod Team.

Re: Resetting password

Luckman — Wed, 06 Nov 2019 00:48:49 GMT

"We have sent you an email that will outline how you can change your login and password"

it says all the times nothing received my email box

Re: Resetting password

Luckman — Mon, 11 Nov 2019 01:38:53 GMT

Still I can't login to my account

Re: Resetting password

ChuckYeah — Mon, 11 Nov 2019 01:47:39 GMT

@Luckman wrote:
"We have sent you an email that will outline how you can change your login and password"
it says all the times nothing received my email box

Just in case, did you check your junk folder.

What have you tried? Forgot password? Support ticket?

Re: Resetting password

Rabia1703 — Sat, 30 Nov 2019 07:38:18 GMT

My password is not working, neither my security answer.. I need an add-on for the U.S.

Re: Resetting password

cellphoneuser1 — Sat, 30 Nov 2019 07:58:30 GMT

@Rabia1703 wrote:
My password is not working, neither my security answer.. I need an add-on for the U.S.

As reset isn't working, you'll need to open a ticket. Click the question mark and type: talk to rep.

Re: Resetting password

GinYVR — Sat, 30 Nov 2019 08:59:36 GMT

@Rabia1703While you wait for the moderator you can also try using 611 to purchas the roaming add on (make sure you have added enough balance to your account before you purchase).. follow the menu from this link https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

created by @Anonymous

Re: Resetting password

b0gdan — Tue, 03 Dec 2019 03:19:41 GMT

@Moderator_Team I need your help to reset my account password. I did not receive the reset link.
Can't send you private messages as the website loads an error when I am doing that.

account

Thanks

edited by computergeek541: e-mail address removed

Re: Resetting password

totalUser — Tue, 03 Dec 2019 03:38:37 GMT

@b0gdan wrote:
@Moderator_Team I need your help to reset my account password. I did not receive the reset link.
Can't send you private messages as the website loads an error when I am doing that.
account

Thanks

edited by computergeek541: e-mail address removed

Hi @b0gdan. You can send them direct message at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Cheers