topic Re: Phone plan doesn't work after purchasing phone card in Get Support

Phone plan doesn't work after purchasing phone card

akeastcoastorg — Wed, 05 Jan 2022 12:19:46 GMT

My phone doesn't call out anymore I purchased a phone card to top up it says my plan is on but it's not working any ideas? Do I have to wait or something? Very frustrating

Re: Phone plan doesn't work after purchasing phone card

hairbag1 — Sat, 27 Apr 2019 14:51:34 GMT

@akeastcoastorg wrote:
My phone doesn't call out anymore I purchased a phone card to top up it says my plan is on but it's not working any ideas? Do I have to wait or something? Very frustrating

Here's an idea...Log into My Account / Plan and Add-ons / Lost-Stolen. click SUSPEND service and log out. After 5 minutes, log back in and restart service and cycle phone off and on again. Good luck.

Re: Phone plan doesn't work after purchasing phone card

Anonymous — Sat, 27 Apr 2019 14:51:18 GMT

@akeastcoastorg wrote:
My phone doesn't call out anymore I purchased a phone card to top up it says my plan is on but it's not working any ideas? Do I have to wait or something? Very frustrating

If you're on the $10 or $15 plan then maybe you're out of minutes. The "phone card" you bought would add value into your account. Not minutes. If you are out of minutes then you could use that value to buy the 200 minute add-on to call.

Re: Phone plan doesn't work after purchasing phone card

hairbag1 — Sat, 27 Apr 2019 15:01:12 GMT

@akeastcoastorg wrote:
My phone doesn't call out anymore I purchased a phone card to top up it says my plan is on but it's not working any ideas? Do I have to wait or something? Very frustrating

Your problem is more likely what @Anonymous has suggested. You have added funds but now need to get the calling Add-on to be able to call someone.

Good luck.

Re: Phone plan doesn't work after purchasing phone card

akeastcoastorg — Sat, 27 Apr 2019 15:10:02 GMT

No I bought the $28 phone card and my plan is unlimited calling and text I might try to suspend account like the first person said BTW where is a phone number to this company they can reset it

Re: Phone plan doesn't work after purchasing phone card

akeastcoastorg — Sat, 27 Apr 2019 15:11:12 GMT

I might try that but will it remember me?

Re: Phone plan doesn't work after purchasing phone card

Anonymous — Sat, 27 Apr 2019 15:23:21 GMT

@akeastcoastorg wrote:
No I bought the $28 phone card and my plan is unlimited calling and text I might try to suspend account like the first person said BTW where is a phone number to this company they can reset it

There is no phone number. Is your account showing as active? Or suspended? If suspended, and you have the value in your Available Funds then try clicking the reactivate button up top.

Re: Phone plan doesn't work after purchasing phone card

akeastcoastorg — Sat, 27 Apr 2019 15:35:22 GMT

I'm active I paid for my plan 4 days ago and today no more calling The plan has 1 gig too if I run out of gigs does my phone calling stop idk other than that this company is very frustrating

Re: Phone plan doesn't work after purchasing phone card

Anonymous — Sat, 27 Apr 2019 15:40:21 GMT

@akeastcoastorg wrote:
I'm active I paid for my plan 4 days ago and today no more calling The plan has 1 gig too if I run out of gigs does my phone calling stop idk other than that this company is very frustrating

Did you try the lost/stolen feature mentioned earlier?

No. Not having data would not stop the phone.

This is a more hands-on, self-serve, low-budget kinda place. It's only frustrating when it doesn't work and you need any assistance. Other than that...it just works...until it doesn't.

Re: Phone plan doesn't work after purchasing phone card

Triguy — Sat, 27 Apr 2019 15:42:49 GMT

Try contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone plan doesn't work after purchasing phone card

akeastcoastorg — Sat, 27 Apr 2019 15:57:25 GMT

I just tried suspending it but still nothing I sent the mods a message

Re: Phone plan doesn't work after purchasing phone card

hairbag1 — Sat, 27 Apr 2019 16:03:16 GMT

What kind of phone are you using ? Try removing /reinstalling sim card. If you have a dual sim phone, try the other sim slot.
The moderator tem is usually busy so please be patient.

Re: Phone plan doesn't work after purchasing phone card

Anonymous — Sat, 27 Apr 2019 16:07:42 GMT

@akeastcoastorg wrote:
I just tried suspending it but still nothing I sent the mods a message

Just to be clear on the wording...and then did you Resume service? Sounds obvious I know but you said just suspend.

Re: Phone plan doesn't work after purchasing phone card

akeastcoastorg — Sat, 27 Apr 2019 22:50:03 GMT

Yes I resumed and still nothing

Re: Phone plan doesn't work after purchasing phone card

akeastcoastorg — Sat, 27 Apr 2019 22:51:49 GMT

It is an Alcatel I tried removing the sim card why should getting this straightened out so difficult

Re: Phone plan doesn't work after purchasing phone card

Anonymous — Sat, 27 Apr 2019 23:17:54 GMT

@akeastcoastorg wrote:
It is an Alcatel I tried removing the sim card why should getting this straightened out so difficult

It shouldn't be. They've been having all kinds of trouble lately. While response times are slow, I *really* hope you've long since sent a private message to the moderators as suggested earlier.

Edit: @akeastcoastorg What are the chances your network mode or preferred network or something called like that is set to 2G rather than at least 3G?

Has update worked yet? Not here

akeastcoastorg — Sat, 27 Apr 2019 23:06:37 GMT

I can't call out or anything my plan is on I tried all the crap everybody suggested really fed up here has the update/maintenance working yet?

Re: Has update worked yet? Not here

Lieux — Sat, 27 Apr 2019 23:10:16 GMT

@akeastcoastorg wrote:
I can't call out or anything my plan is on I tried all the crap everybody suggested really fed up here has the update/maintenance working yet?

Did you already write a private message to the moderator..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 ? They will help you.

EDIT I just saw your last post.....just patience now we can do anything else here...

The upadte is for next night...soon in few hours..

Re: Has update worked yet? Not here

Anonymous — Sat, 27 Apr 2019 23:14:28 GMT

@Lieux

This frustrated customer already has a thread going.

@will13am , @computergeek541 , @mimmo another multiple thread to merge maybe?

Re: Has update worked yet? Not here

Lieux — Sat, 27 Apr 2019 23:11:18 GMT

@Anonymous wrote:
@Lieux
This frustrated customer already has a thread going.
@will13am , @computergeek541 another multiple thread to merge maybe?

Yes I saw the other messages after...thanks..