topic Re: My account is not loading in Get Support

My account is not loading

rawansandhu — Wed, 05 Jan 2022 12:19:44 GMT

When I login to my account it shows empty screen with hello only, my number is xxxxxxxxx

Edit:. Phone number redacted by will13am. Please do not post personal information on the public forum.

Re: My account is not loading

will13am — Sat, 28 Sep 2019 22:23:53 GMT

@rawansandhu , try clearing browser cache and login again. I just tried my account and everything is working albeit slow.

Re: My account is not loading

rawansandhu — Sat, 28 Sep 2019 22:24:43 GMT

tried different browsers, website nad phone browser

Re: My account is not loading

darlicious — Sat, 28 Sep 2019 22:27:18 GMT

@rawansandhu wrote:
tried different browsers, website nad phone browser

Follow @will13am advice but wait one hour just to be safe it might need to reset.

Re: My account is not loading

will13am — Sat, 28 Sep 2019 22:28:12 GMT

I did my check on chrome mobile browser. Worked on all my accounts.

Re: My account is not loading

rawansandhu — Sat, 28 Sep 2019 22:29:12 GMT

That is what I thought that since I have created my account yesterday I should wiat for 24 hours, but still no luck

Re: My account is not loading

rawansandhu — Sat, 28 Sep 2019 22:34:43 GMT

Can you please check, I have changed my account to temporary password:

Re: My account is not loading

darlicious — Sat, 28 Sep 2019 22:34:05 GMT

You have to edit out personal info. We cannot do this for you privacy and security !!!!!

Re: My account is not loading

hairbag1 — Sat, 28 Sep 2019 22:34:10 GMT

@rawansandhu wrote:
That is what I thought that since I have created my account yesterday I should wiat for 24 hours, but still no luck

Look in your email...you should get a "Welcome to Public Mobile" message. Did you get it yet ?

Re: My account is not loading

darlicious — Sat, 28 Sep 2019 22:35:02 GMT

@will13am please help @rawansandhu edit post.

Re: My account is not loading

rawansandhu — Sat, 28 Sep 2019 22:35:22 GMT

yes, I have recevived it and after clicking on that link I registered my account

Re: My account is not loading

hairbag1 — Sat, 28 Sep 2019 22:37:39 GMT

Restart your computer and try again. Use the incognito mode. Does this help ?

Re: My account is not loading

Jb456 — Sun, 05 Apr 2020 04:02:46 GMT

Stay Safe!

Re: My account is not loading

darlicious — Sat, 28 Sep 2019 22:38:10 GMT

@rawansandhu Unless this is a time sensitive issue waiting to try again in a few hours or tomorrow is no big deal. There has been a few other users with the same problem. Pm might just need a day or two to fix the glitch.

Re: My account is not loading

rawansandhu — Sat, 28 Sep 2019 22:49:58 GMT

I tried mods are saying to post in group

Re: My account is not loading

Dunkman — Sat, 28 Sep 2019 22:49:36 GMT

@rawansandhu

Chrome incognito mode usually works well on this site.

Clearing.cache or even trying another computer or device

Re: My account is not loading

GinYVR — Sat, 28 Sep 2019 22:58:58 GMT

@rawansandhu It looks like there is an issue with your device's browser.. is your device nearly out of storage if not, try another android browser