topic Re: Multi Media not Working in Get Support

Multi Media not Working

harmonyreynolds — Wed, 05 Jan 2022 12:19:36 GMT

I have the $50 plan. My text and calling is working but I cannot send pictures. Any advice?

Re: Multi Media not Working

Dunkman — Sat, 28 Sep 2019 19:15:39 GMT

@harmonyreynolds

Is your data working properly?

Make sure that your data is turned on and also working properly for MMS (picture) messaging to work properly.

Can check your APN settings also:

Name: Public Mobile

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Multi Media not Working

NDesai — Sat, 28 Sep 2019 19:15:58 GMT

@harmonyreynolds Check your APN settings. Make sure to match it with the one found here: https://apn-canada.gishan.net/en

Also make sure you have data turned on.

Re: Multi Media not Working

geopublic — Sat, 28 Sep 2019 19:16:02 GMT

@harmonyreynolds wrote:
I have the $50 plan. My text and calling is working but I cannot send pictures. Any advice?

@harmonyreynolds Data must be set to on and check your APN settings the APN Type must contain mms in order to be able to send mms.

What make/model are you using?

Re: Multi Media not Working

Luddite — Sat, 28 Sep 2019 19:17:41 GMT

a) Check the pictures size; perhaps too large.

b) Confirm you still have data available by logging into your account.

c) Confirm data is working for other apps.

d) Check that your APN settings are correct by visiting https://apn-canada.gishan.net/.

What make/model is your phone?

Re: Multi Media not Working

Lar — Sat, 28 Sep 2019 21:42:03 GMT

@harmonyreynolds MMS text does not count as data used on your plan BUT it does need to be turned on to send images. SMS does not. Cheers

Re: Multi Media not Working

cavemantoronto — Sun, 29 Sep 2019 03:08:15 GMT

@Lar wrote:
@harmonyreynolds MMS text does not count as data used on your plan BUT it does need to be turned on to send images. SMS does not. Cheers

@harmonyreynolds Sending pics can count as data used if you use the wrong app or if the app is set the wrong way. A regular text messaging app is fine, but using Facebook or Skype usually counts because they send the pics by regular internet.