topic Re: Suspended login in Get Support

Suspended login

paul474 — Wed, 05 Jan 2022 12:19:25 GMT

Can't login to account and when I try to do a password recovery, it lists it as a "Suspended Account". On a month to month plan and I haven't paid for several months now due to lack of funds. Is the account and phone number still valid?

Re: Suspended login

will13am — Fri, 26 Apr 2019 18:47:12 GMT

Suspended accounts are deactivated after 90 days. So if the account in question has not been active for 90 days, there is no way of recovering the account. The phone number will have been returned to the pool of unused phone numbers for future redistribution.

Re: Suspended login

paul474 — Fri, 26 Apr 2019 18:49:46 GMT

**bleep**. OK, is there a possiblity of getting the number back if it's still in the pool and is the SIM still valid?

Re: Suspended login

geopublic — Fri, 26 Apr 2019 19:07:56 GMT

@paul474 wrote:
**bleep**. OK, is there a possiblity of getting the number back if it's still in the pool and is the SIM still valid?

If your account has been suspended for less than 90 days you can get your number back simply by reactivating your account. If it's been more than 90 days you will need a new PM sim and activate as a new customer. Your chances of getting your old number are slim to none.

Re: Suspended login

Alex888 — Fri, 26 Apr 2019 19:29:05 GMT

@paul474After 90 days the SIM won't work, you will need to get a new one.If you ported the number you had to Public Mobile then it is gone, if you picked a new number there is a slim possibility that you will be able to pick that number again.

Re: Suspended login

gueorgui — Wed, 08 May 2019 01:50:14 GMT

After 90 days and account disactivated, can I open a new account using the same Email ?

I know that have to order a new SIM. However it looks like my Email is in use and kind of disabled along with the old SIM.

Re: Suspended login

geopublic — Wed, 08 May 2019 01:51:54 GMT

@gueorgui wrote:
After 90 days and account disactivated, can I open a new account using the same Email ?
I know that have to order a new SIM. However it looks like my Email is in use and kind of disabled along with the old SIM.

No it has to be a new email or you can use an alias if your email supports it

Re: Suspended login

Lieux — Wed, 08 May 2019 01:52:32 GMT

@gueorgui wrote:
After 90 days and account disactivated, can I open a new account using the same Email ?
I know that have to order a new SIM. However it looks like my Email is in use and kind of disabled along with the old SIM.

No you can’t use the same email if your account is disabled after 90 days. You need to use a different email.