topic Re: Plan Change Post Suspension in Get Support

Plan Change Post Suspension

DragonSpecV — Tue, 04 Jan 2022 17:53:26 GMT

Good Morning All!

Unfortunately I completely forgot about my monthly plan cycle, so of course it just got suspended.

Is it possible to switch to a 10 day plan temporarily just so I can re-activate my account? Just at least gives me some time to accumulate the funds for my normal plan (which pay day is the 12th of May).

Hope you can help!

Thanks!

Re: Plan Change Post Suspension

makkahn28 — Thu, 05 May 2016 13:21:14 GMT

Hi. Not sure, perhaps. You do have 90 Days from Suspension to pay b4 Account is deactivated permanently on the 91st day.

How long was your plan in Suspension?

Re: Plan Change Post Suspension

DragonSpecV — Thu, 05 May 2016 13:26:17 GMT

Hey makkahn28,

Just today, it was due yesterday. CC maxed out so couldn't auto-renew *LoL*

And of course pay day not until next week! Boo!

I don't intend to wait 90 days *LoL* and I don't want to sit out a week either.

Re: Plan Change Post Suspension

7789849803 — Thu, 05 May 2016 14:26:02 GMT

Hey @DragonSpecV,

Of course! Just go ahead and change to a 10-day plan, and then add the funds needed for the renewal to be processed. Thereafter, you can switch back to any other plan of your choice, for it to kick in at the end of the 10 day plan.

Re: Plan Change Post Suspension

imm1304 — Thu, 05 May 2016 15:21:18 GMT

I second @7789849803's suggestion. Go ahead with the 10-day plan and once the 10-day plan is active, schedule a 90-day plan of your choice to take effect on the next payment date.

I love PM for this flexibility and control it offers to us.

Re: Plan Change Post Suspension

DragonSpecV — Thu, 05 May 2016 16:25:25 GMT

@7789849803

I do not have enough funds to "Reactivate Plan"
Topped up enough for the 10-day plan w/ Unlimited Talk Provice Wide + Unlimited Text Canada Wide.
Clearly shows "Have your needs changed? You can choose to change your plan now
or start your new plan on your renewal date." But doesn't give me an option to "change your plan now"
Option to "Change on next renewal date" doesn't do anything when I click on it.

Great idea, but so far not working for me!

Re: Plan Change Post Suspension

Mary_M — Thu, 05 May 2016 16:30:31 GMT

Hello @DragonSpecV

I am really sorry that you are experiencing difficulty changing your plan.

I could definitely help you out, can you please send me your phone number via private message?

Thank you!

Re: Plan Change Post Suspension

Enochmarvellion — Wed, 05 Sep 2018 19:56:59 GMT

I have the same issue, can someone help?

Re: Plan Change Post Suspension

Enochmarvellion — Wed, 05 Sep 2018 20:12:09 GMT

Basically, THE ISSUE IS

I didn't have enough funds to "Renew my Plan" so my account got suspended
So I Topped up enough for the $10 for 50 Minutes and 50 Texts plan
Clearly shows "Have your needs changed? You can choose to change your plan now
or start your new plan on your renewal date." But doesn't give me an option to "change your plan now"
Option to "Change on next renewal date" doesn't do anything when I click on it.

Re: Plan Change Post Suspension

srlawren — Wed, 05 Sep 2018 20:23:04 GMT

@Enochmarvellion wrote:
Basically, THE ISSUE IS
I didn't have enough funds to "Renew my Plan" so my account got suspended
So I Topped up enough for the $10 for 50 Minutes and 50 Texts plan
Clearly shows "Have your needs changed? You can choose to change your plan now
or start your new plan on your renewal date." But doesn't give me an option to "change your plan now"
Option to "Change on next renewal date" doesn't do anything when I click on it.

@Enochmarvellion once your plan is suspended, you cannot reactivate it on another plan on your own in self-serve. What you will need to do now is to contact the moderator team using the info below. Do note that they are currently heavily backlogged, so please expect to wait a couple of days before you hear back, unfortunately.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

How to view and reply to your private messages

Re: Plan Change Post Suspension

Enochmarvellion — Wed, 05 Sep 2018 20:31:36 GMT

@srlawren thank you, Dude. that is super helpful.

Re: Plan Change Post Suspension

srlawren — Wed, 05 Sep 2018 21:17:21 GMT

@Enochmarvellion happy to help 🙂