topic Re: Cannot call/receive call.. in Get Support

Cannot call/receive call..

Alanshar — Wed, 05 Jan 2022 12:19:15 GMT

Hi. I am getting a message on my son's phone that that he can't call number because he doesn't have a long distance plan, but it is a local call...Messaging and online working...

Re: Cannot call/receive call..

hairbag1 — Sat, 28 Sep 2019 16:34:05 GMT

Tell him to ignore the message...dial a 1 ahead of area code. He won't be charged for long distance.

Re: Cannot call/receive call..

Alanshar — Sat, 28 Sep 2019 16:42:22 GMT

Hi. Just tried that...Same message....

Re: Cannot call/receive call..

hairbag1 — Sat, 28 Sep 2019 16:45:27 GMT

Is he on the $10 or $15 plan with limited calling. Perhaps he's run outta calling minutes.

PS...he's in Canada...right ?

Re: Cannot call/receive call..

Alanshar — Sat, 28 Sep 2019 16:55:13 GMT

I will check my account...That could be it...Thanks...

Re: Cannot call/receive call..

hairbag1 — Sat, 28 Sep 2019 16:57:10 GMT

If he's outta minutes, you can get the $5 / 500 minute Canada wide calling add-on to suppliment that plan. The 500 minutes roll over if not used by renewal. They could last for months ...or longer.

Re: Cannot call/receive call..

GR — Sat, 28 Sep 2019 16:58:15 GMT

@Alanshar if that's it just purchase the 5$ 500 minute add on and he'll be able to keep making calls! The 500 minutes will roll over every month until used up

Re: Cannot call/receive call..

darlicious — Sun, 29 Sep 2019 11:32:44 GMT

@Alanshar That message is quite common and usually is fixed by putting a 1 in front but not always. Unless it really bothers your son just ignore it. They can come and go...ive gotten it a few times myself. Since all minutes are Canada wide you don't have to worry and it's probably a hold over from plans that used to have province wide calling( some still have those plans.) Funny I used to make sure I didn't have the 1 when I was with telus because I didn't want to accidentally call a long distance number and be charged $0.50 a minute. At pm you get 50 minutes for that price. Yes the $5/500 min is a steal and since it rolls over its great insurance for the $10 (only available til oct 7th ) and the $15 plans.