topic Re: Can't access data, make calls, send or receive texts but have paid for this month? in Get Support

Can't access data, make calls, send or receive texts but have paid for this month?

JohnRichard — Wed, 05 Jan 2022 12:19:05 GMT

Hi,

I paid for the same plan as I ususally do on April 23rd. My transaction history says I paid for the plan and it says my account cycle is active. However, I cannot send or receive texts, access data, or make any calls.

I am worried because I have paid for what I am not getting and I need to use my phone for work.

Can't access data, make calls, send or receive texts but have paid for this month?

JohnRichard — Fri, 26 Apr 2019 00:13:23 GMT

Hi,

I am worried because I have paid for what I am not getting and I need to use my phone for work.

@CS_Agent

Can't access data, make calls, send or receive texts but have paid for this month?

JohnRichard — Fri, 26 Apr 2019 00:14:13 GMT

Hi,

I am worried because I have paid for what I am not getting and I need to use my phone for work.

Re: Can't access data, make calls, send or receive texts but have paid for this month?

Alex888 — Fri, 26 Apr 2019 00:17:20 GMT

@JohnRichard There has been a bug in the system recently, you will need to contact the moderators. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Can't access data, make calls, send or receive texts but have paid for this month?

JohnRichard — Fri, 26 Apr 2019 00:17:30 GMT

Hi,

I am worried because I have paid for what I am not getting and I need to use my phone for work.

Re: Can't access data, make calls, send or receive texts but have paid for this month?

chrisbasm — Fri, 26 Apr 2019 00:17:30 GMT

Hi @JohnRichard ince your account shows active, could you post a screenshot of your payment history? BTW, do you have an account balance showing. Also, trying the lost/found phone trick could reset the plan. First report phone as lost. Log out, wait a few minutes, then log back in and report it found. Then restart the phone.

Re: Can't access data, make calls, send or receive texts but have paid for this month?

Triguy — Fri, 26 Apr 2019 00:18:19 GMT

Try the lost phone trick to reset your account.

To report your phone stolen. Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

Re: Can't access data, make calls, send or receive texts but have paid for this month?

Triguy — Fri, 26 Apr 2019 00:21:14 GMT

If that doesn't work then you may need to contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't access data, make calls, send or receive texts but have paid for this month?

Alex888 — Fri, 26 Apr 2019 00:22:23 GMT

@JohnRichard There has been a bug in the system lately, you will need to contact the moderators. YOu can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't access data, make calls, send or receive texts but have paid for this month?

Triguy — Fri, 26 Apr 2019 00:42:55 GMT

There are four separate posts on the same topic. Can an Oracle or moderator merge them together ?

Re: Can't access data, make calls, send or receive texts but have paid for this month?

NDesai — Fri, 26 Apr 2019 01:01:55 GMT

@JohnRichard Try this: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Account-wont-reactivate/m-p/359854#M42645