topic Re: Activated sim but no incoming and outgoing call in Get Support

Activated sim but no incoming and outgoing call

Biscocho8 — Wed, 05 Jan 2022 12:18:57 GMT

I bought a public mobile simcard with $15 plan atWalmart yesterday. They are the one who activated my card. I can't make a call but I can send txt message.. I hope there's someone who can help me. Thank you

Re: Activated sim but no incoming and outgoing call

GR — Sat, 28 Sep 2019 11:20:37 GMT

@Biscocho8 did you restart your phone and try? What kind of phone?

Re: Activated sim but no incoming and outgoing call

Ninja0628 — Sat, 28 Sep 2019 12:11:54 GMT

Are you able to make a call now? If not, click on the floating "?" on the lower right hand corner of this screen to reach a moderator.

Re: Activated sim but no incoming and outgoing call

Biscocho8 — Sat, 28 Sep 2019 12:27:04 GMT

Yes several times. Android huawei

Re: Activated sim but no incoming and outgoing call

GinYVR — Sat, 28 Sep 2019 12:36:33 GMT

@Biscocho8Make sure your phone is compatible to the Telus network.. need 3G Band 2 and or 5. You can also look up via the getting started page https://www.publicmobile.ca/en/on/get-started

Re: Activated sim but no incoming and outgoing call

amberhancock_me — Sat, 28 Sep 2019 12:37:48 GMT

First, make sure you've subscribed to a plan that includes calls / Talk. And that the number you're calling is within your subscription region (in province, in Canada, Us/International).

But also, I recall when I first joined Public Mobile with a Samsung Galaxy SIII that was unlocked from Bell, I had to switch to WCDMA/GSM network.

Settings - More Networks - Mobile Network - Network mode. It could take a good 5 minutes to auto connect.

Re: Activated sim but no incoming and outgoing call

GR — Sat, 28 Sep 2019 12:50:12 GMT

@Biscocho8 look at your phone model and look it up at willmyphonework.net to see if it has the 3g bands for talk. If so look in the settings for auto network mode so it will switch from lte to 3g automatically

Re: Activated sim but no incoming and outgoing call

Biscocho8 — Sat, 28 Sep 2019 13:21:07 GMT

Yes there is 3g band

Re: Activated sim but no incoming and outgoing call

GR — Sat, 28 Sep 2019 13:24:36 GMT

@Biscocho8 can you confirm that it goes to 3g when you try to make a call or does it stay on lte? If you have WiFi on you might not be able to see the 3g or LTE so just shut wifi off if that's the case

Re: Activated sim but no incoming and outgoing call

Biscocho8 — Sat, 28 Sep 2019 13:30:59 GMT

Still the same 😔

Re: Activated sim but no incoming and outgoing call

GR — Sat, 28 Sep 2019 13:41:43 GMT

Well @Biscocho8 if you tried all that and it's only calls that can't be made it means it's an account issue, click here to send a message to the Moderator_Team!

https://publicmobile.ca.ada.support/chat/

Re: Activated sim but no incoming and outgoing call

amberhancock_me — Sat, 28 Sep 2019 14:45:56 GMT

I also had to go into Access point names (APNs) and add Public Mobile.

Name Public Mobile

MMSC http://aliasredirect.net/proxy/MB/mmsc

MMS proxy 74.49.0.18

MMS port 80

MCC 302

MNC 220

Once I added that, it found the network.

Re: Activated sim but no incoming and outgoing call

Biscocho8 — Sat, 28 Sep 2019 14:55:52 GMT

I also did that. But still not working

Re: Activated sim but no incoming and outgoing call

Biscocho8 — Sat, 28 Sep 2019 16:42:47 GMT

What I'm gonna do now? " 😔

Re: Activated sim but no incoming and outgoing call

amberhancock_me — Sat, 28 Sep 2019 16:49:11 GMT

Is your phone unlocked?

What day did your Talk plan start?

Re: Activated sim but no incoming and outgoing call

Biscocho8 — Sat, 28 Sep 2019 18:09:17 GMT

Yes it's unlocked. Yesterday

Re: Activated sim but no incoming and outgoing call

amberhancock_me — Sat, 28 Sep 2019 20:49:16 GMT

Check this link (in case there are differences between Huawei and Samsung setup on PM) and check your new APN settings:

https://apn-canada.gishan.net/en/apn/public-mobile/huawei-p10-lite

Restart your phone when you're done.

Re: Activated sim but no incoming and outgoing call

Biscocho8 — Sat, 28 Sep 2019 20:50:16 GMT

Yes it's unlocked. Yesterday

Re: Activated sim but no incoming and outgoing call

Biscocho8 — Sat, 28 Sep 2019 21:39:41 GMT

Still not working.

Re: Activated sim but no incoming and outgoing call

GR — Sat, 28 Sep 2019 21:42:56 GMT

@Biscocho8 did you message the moderators and get a ticket started with the link I posted this morning?