topic Re: data in Get Support

data

neleigha_ — Wed, 05 Jan 2022 12:18:42 GMT

i changed my phone number and ever since i changed it my data does not work

Re: data

hairbag1 — Sat, 28 Sep 2019 00:31:03 GMT

@neleigha_ wrote:
i changed my phone number and ever since i changed it my data does not work

Try cycling phone off / on...see if that helps. Let us know.

Re: data

Dunkman — Sat, 28 Sep 2019 00:33:40 GMT

@neleigha_

Does your talk and text work?

Could also try to toggle airplane mode on, wait a few minutes, then turn off.

Re: data

Luddite — Sat, 28 Sep 2019 00:35:35 GMT

Login to your self serve account and confirm your plan is Active and that you can see data under Data & add-ons. If no data is visible it's all been used.

Re: data

hairbag1 — Sat, 28 Sep 2019 00:41:54 GMT

If you confirm that you still have data and cycling off/on doesn't help...log into My Account / Plan and Add-ons / Lost-Stolen. Click Suspend service, then log out. After a moment; log back in and repeat steps only Resume service...then log out and reboot phone again.

Let us know if this helps.

Re: data

cavemantoronto — Sat, 28 Sep 2019 02:45:48 GMT

@neleigha_ wrote:
i changed my phone number and ever since i changed it my data does not work

Phone number change shouldn't make data stop. If your account still says there is data left and restarting didn't fix, I think it's time to ask SIMon to open a ticket. Click on question mark symbol.