topic texting issues in Get Support

texting issues

kdh53 — Wed, 05 Jan 2022 12:18:24 GMT

I'm new to public mobile. I have unlimited texting so turned off imessage on my phone to not incurr data charges/ usage. Now I can text to almost everyone including those with iphones, but with someone wlse with an i phone it is saying i must enable imessage and it wont send as a sms. I have 1 GB of data in the plan. does turning on imessage use very much data?

Re: texting issues

Triguy — Fri, 27 Sep 2019 16:21:55 GMT

Texting does not use your data but you need to enable it inorder to send texts.

Re: texting issues

GR — Fri, 27 Sep 2019 16:25:30 GMT

@kdh53 iMessage doesn't use hardly any data, with 1gb plan Id leave it on and wouldn't worry about it

Re: texting issues

popping — Fri, 27 Sep 2019 16:26:02 GMT

@kdh53

Following the instructions in the following link to get your iPhone to send text instead of using iMessage.

https://www.xfinity.com/mobile/support/article/change-iphone-imessage-to-text

Re: texting issues

srlawren — Fri, 27 Sep 2019 16:47:17 GMT

@GR wrote:
@kdh53 iMessage doesn't use hardly any data, with 1gb plan Id leave it on and wouldn't worry about it

@GR @kdh53 well, simple instant messaging is light on data. However, if you send a lot of images or videos and so on, those will chew up data.

Re: texting issues

GR — Fri, 27 Sep 2019 16:53:52 GMT

@kdh53 @srlawren I should have added that in there. Pictures aren't too bad but videos chew up data thru iMessage

Re: texting issues

Haiggy — Fri, 27 Sep 2019 18:37:02 GMT

@Triguy wrote:
Texting does not use your data but you need to enable it inorder to send texts.

You don't need data enabled to send text. If you are sending pictures or video or to an e-mail address, only then would you need data turned on.

@kdh53do you have anyone from iMessage with an e-mail address instead of their phone number? iPad users wouldn't have a phone number, and I myself use an e-mail address for my iMessage because my e-mail address changes less often than my phone number. However, you can still reach these contacts if you leave your data switch to 'on' as above.

Re: texting issues

kdh53 — Fri, 27 Sep 2019 20:16:48 GMT

thank you!

Re: texting issues

kdh53 — Fri, 27 Sep 2019 20:18:19 GMT

I checked and made sure the recipient with the iphone was a number and not an email. it;s weird because of all the other iphones in my contacts, she's the only one it won't send to unless i message is enabled and I can't hold and try to manually send as a text.

Re: texting issues

Haiggy — Fri, 27 Sep 2019 20:25:56 GMT

@kdh53 wrote:
I checked and made sure the recipient with the iphone was a number and not an email. it;s weird because of all the other iphones in my contacts, she's the only one it won't send to unless i message is enabled and I can't hold and try to manually send as a text.

What you can try next is to send a new message to the phone number, and if that doesn't work, you may have to delete the thread and start a new one instead of using the existing iMessage thread.

Re: texting issues

stonechucker — Fri, 27 Sep 2019 22:10:38 GMT

@kdh53, if you wish to not enable iMessage, I believe you can get your friend to change your contact info on her phone. Change the reference from iPhone to Cell/Mobile.