topic Re: Can't receive texts etc in Get Support

Can't receive texts etc

Eval — Wed, 05 Jan 2022 12:18:20 GMT

I can send texts but replies aren't coming through. It started last night. I've restarted my phone, but it didn't help.

Suggestions?

Re: Can't receive texts etc

Alex888 — Thu, 25 Apr 2019 03:39:52 GMT

@Eval Try going into your account, report your phone as lost/stolen, log out, wait 5 minutes, log back in and report it found, then restart your phone.

Re: Can't receive texts etc

Anonymous — Thu, 25 Apr 2019 03:50:42 GMT

@Eval wrote:
I can send texts but replies aren't coming through. It started last night. I've restarted my phone, but it didn't help.
Suggestions?

Is your calling in/out working? Internet access if data present?

Re: Can't receive texts etc

Eval — Thu, 25 Apr 2019 03:54:17 GMT

Calling in and out is working. I'm not sure about data, I'm on wifi right now.

I did have a US roaming add on, returned home yesterday.

Re: Can't receive texts etc

Anonymous — Thu, 25 Apr 2019 03:56:14 GMT

@Eval wrote:
Calling in and out is working. I'm not sure about data, I'm on wifi right now.
I did have a US roaming add on, returned home yesterday.

lol I edited my post but seems my first hunch was on to something.

There is a known problem with the expiry of roaming add-ons. The 11th day after purchasing the add-on this happens. Tomorrow should be alright.

Re: Can't receive texts etc

Eval — Thu, 25 Apr 2019 04:06:43 GMT

That's weird and hardly acceptable. Hope they fix that. Thank you.

Re: Can't receive texts etc

Anonymous — Thu, 25 Apr 2019 04:09:59 GMT

@Eval wrote:
That's weird and hardly acceptable. Hope they fix that. Thank you.

It's been a problem since before I got here almost a year ago. They can fix it for you manually but wait times where they are right now with all that's going on...tomorrow.

I suppose make sure you're not still connected to AT&T or T-Mobile (not likely) and then tomorrow restart the phone.

Re: Can't receive texts etc

Spokeshave — Thu, 02 May 2019 11:14:15 GMT

I had the same issue yesterday, but it looks like it has resolved itself now that the 24-hour window has passed.