topic Re: Locked out of account in Get Support

Locked out of account

Mercedesswami — Wed, 05 Jan 2022 12:18:14 GMT

Either my username doesn't work or my password. After two tries, I get message I've exceeded number of tries. I've tried different combinations without success.

I need a moderator to help me get in and reset. Or what else can I do?

Thanks

Re: Locked out of account

Sksk — Fri, 27 Sep 2019 15:08:13 GMT

Tried numerous times... early in the day, late at night, can't get into account

Re: Locked out of account

Triguy — Fri, 27 Sep 2019 15:11:02 GMT

Try the forgot password link. Also try using a different browser and incognito mode. Clear your cache and cookies then reboot. If you still have problems then submit a ticket by clicking on the question mark on the bottom right.

Re: Locked out of account

RSAL — Fri, 27 Sep 2019 15:28:36 GMT

How do we get a human to contact us? The 24/7 robot does not work.

Re: Locked out of account

Triguy — Fri, 27 Sep 2019 15:31:06 GMT

Submit a ticket by clicking on the question mark on the bottom right or click on following link.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out of account

dabr — Fri, 27 Sep 2019 18:53:04 GMT

@RSAL wrote:
How do we get a human to contact us? The 24/7 robot does not work.

Unfortunately, there is no customer service via telephone support at PM. The SIMon chatbot will submit your ticket to moderators and give you a ref. number for your issue. Hearing back from moderators can take anywhere from 2-48 hours/or longer, depending upon the number of requests ahead of you.

Re: Locked out of account

pannobaji — Fri, 08 Nov 2019 19:18:54 GMT

as i lost my phone i suspended servivce

do i reactivate th phone or first unlock myself

Re: Locked out of account

cellphoneuser1 — Sat, 09 Nov 2019 05:36:48 GMT

@pannobaji wrote:
as i lost my phone i suspended servivce
do i reactivate th phone or first unlock myself

You can't recactivate your phone until you get your self serve password working.

Re: Locked out of account

Anonymous — Sat, 09 Nov 2019 05:58:43 GMT

@pannobaji wrote:
as i lost my phone i suspended servivce
do i reactivate th phone or first unlock myself

Acquire replacement compatible/unlocked phone

Acquire replacement SIM

Go into your self-serve and Change SIM.

If your previous service term has ended then either have autopay set up with a valid payment card or deposit funds into your account either using that payment card or using vouchers.

Insert correct size SIM by "punching" out the smaller SIM piece.

Then Resume Service under Lost/Stolen

Maybe restart the phone.

Re: Locked out of account

cellphoneuser1 — Sat, 09 Nov 2019 06:14:00 GMT

@Anonymous wrote:
@pannobaji wrote:
as i lost my phone i suspended servivce
do i reactivate th phone or first unlock myself

Acquire replacement compatible/unlocked phone
Acquire replacement SIM
Go into your self-serve and Change SIM.
If your previous service term has ended then either have autopay set up with a valid payment card or deposit funds into your account either using that payment card or using vouchers.
Insert correct size SIM by "punching" out the smaller SIM piece.
Then Resume Service under Lost/Stolen
Maybe restart the phone.

I think that the person is locked out of self serve because of the title but pannobaji could be talking about unlocking a phone.