topic Re: still have the problem for incomming call - URGENT in Get Support

still have the problem for incomming call

Raycho — Wed, 05 Jan 2022 12:18:13 GMT

Hi I got the email from you and i did as the steps that you described below

but it did not works.

i mean i logged in and waiting the 5 digit that you will send

but it did not get any 5 digit in my mesasges.

so i could not go next steps.

Can you please solve this asap becasue i leave the company with same number and have to get new job. some employer will send but i couold not get it . that is very important to me.

if possible , please let me know contact to number to check with you. it might be fast.

Please solve this ASAP

===============<your mail =============================================
Thank you for reaching out to us. I know this is important to you so I will do my best to help you today.

Before we can do that, we need to make sure you’re the account owner. We do this to keep your personal information safe and ensure we’re only making account changes on your behalf. Please click on the link below and follow the steps: https://publicmobile.ca/en/on/authentication/unique-link/U2FsdGVkX1-ncdCXlzd36HVNL1_IAD4SBhT8AbzFO84

If you have any problems to authenticate through the link, please provide the phone number and four digit pin on the Public Mobile account.

====================================================================

Re: still have the problem for incomming call

geopublic — Thu, 25 Apr 2019 04:03:58 GMT

@Raycho wrote:
Hi I got the email from you and i did as the steps that you described below
but it did not works.
i mean i logged in and waiting the 5 digit that you will send
but it did not get any 5 digit in my mesasges.
so i could not go next steps.
Can you please solve this asap becasue i leave the company with same number and have to get new job. some employer will send but i couold not get it . that is very important to me.
if possible , please let me know contact to number to check with you. it might be fast.
Please solve this ASAP
===============<your mail =============================================
Thank you for reaching out to us. I know this is important to you so I will do my best to help you today.

Before we can do that, we need to make sure you’re the account owner. We do this to keep your personal information safe and ensure we’re only making account changes on your behalf. Please click on the link below and follow the steps: https://publicmobile.ca/en/on/authentication/unique-link/U2FsdGVkX1-ncdCXlzd36HVNL1_IAD4SBhT8AbzFO84

If you have any problems to authenticate through the link, please provide the phone number and four digit pin on the Public Mobile account.
====================================================================

@Raycho You are posting this in the wrong place. That link above was sent by the moderator to verify your account. If you didn't get the code then just use the other option by just logging into your account using your email and password. Once that is done just click on the envelope on this page above and reply to the message from the moderator letting them know that you have verified your account so that they can help you

Re: still have the problem for incomming call

Raycho — Thu, 25 Apr 2019 12:07:24 GMT

please give the solutiong for this ASAP

Thanks.

Ray

Re: still have the problem for incomming call

geopublic — Thu, 25 Apr 2019 13:58:37 GMT

@Raycho wrote:
please give the solutiong for this ASAP

Thanks.
Ray

@Raycho In order to get help you need to help yourself. Move up this page until you see the envelope.

Click on the envelop and select the message from the @CS_Agent. Select the subject line and provide your info that was requested (Phone# and PIN). Then click on send.

Once the moderator receives the info they will help you.

Note: Posting here will not help you. We are customers like you here you need to reply to the Public Mobile Team as I mentioned above..

Re: still have the problem for incomming call - URGENT

Raycho — Thu, 25 Apr 2019 15:46:59 GMT

any update ?