topic Text Messaging Issues in Get Support

Text Messaging Issues

juzaltme — Wed, 05 Jan 2022 12:18:12 GMT

Hi!

I am new to Public Mobile (and Canada) and got the plan activated yesterday. However, when I sent a text message to my friend, I never received her reply and she shared a screen shot that a person replied with my number that it is a wrong number.

Will really appreciate the help to solve this issue.

Thanks!

Re: Text Messaging Issues

Triguy — Fri, 27 Sep 2019 14:22:56 GMT

Did you port (transfer) your phone# ? You may need to submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Text Messaging Issues

will13am — Fri, 27 Sep 2019 14:23:04 GMT

Did you select a new number during activation or was porting involved? Incomplete port may explain your problem.

Re: Text Messaging Issues

juzaltme — Fri, 27 Sep 2019 14:24:41 GMT

No porting was involved and it was a new number I had selected.

Ok I will try to submit a ticket to a moderator.

Thanks!

@Triguy wrote:
Did you port (transfer) your phone# ? You may need to submit a ticket to a moderator by clicking on the question mark on the bottom right.