topic Re: Won’t recognize my top up in Get Support

Won’t recognize my top up

Carverstone — Wed, 05 Jan 2022 12:18:05 GMT

Had a prompt to make a minimum payment and after making the payment I still have no service. I do have an account balance now but I’m really confused why my cycle hasn’t restarted.

Re: Won’t recognize my top up

Lieux — Wed, 24 Apr 2019 22:04:57 GMT

@Carverstone wrote:
Had a prompt to make a minimum payment and after making the payment I still have no service. I do have an account balance now but I’m really confused why my cycle hasn’t restarted.

Can you see REACTIVATE my phone or number?

Re: Won’t recognize my top up

Carverstone — Wed, 24 Apr 2019 22:06:21 GMT

Yes when I click it, it asks me to make another payment when the amount due is at 0

Re: Won’t recognize my top up

geopublic — Wed, 24 Apr 2019 22:16:22 GMT

@Carverstone wrote:
Had a prompt to make a minimum payment and after making the payment I still have no service. I do have an account balance now but I’m really confused why my cycle hasn’t restarted.

Did you restart your phone?

Re: Won’t recognize my top up

Lieux — Wed, 24 Apr 2019 22:18:29 GMT

@Carverstone wrote:
Yes when I click it, it asks me to make another payment when the amount due is at 0

You can try this trick...go in your self-serve account and tab PLAN/OPTIONS and click on PHONE LOST/STOLEN. Close your phone few minutes and open it again and click on reactivate my service and see if it helped.

Re: Won’t recognize my top up

will13am — Wed, 24 Apr 2019 22:47:03 GMT

@Carverstone , I find the renewal from suspension isn't perfect. Sometimes, it hurt doesn't work, not totally sure why. I suggest getting the moderator team to fix things. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Won’t recognize my top up

Carverstone — Thu, 25 Apr 2019 03:19:52 GMT

Yes I’ve tried that tried reloading. nothing

Re: Won’t recognize my top up

Carverstone — Thu, 25 Apr 2019 03:26:40 GMT

I just sent them a message thank you for the link

Re: Won’t recognize my top up

Carverstone — Thu, 25 Apr 2019 05:38:36 GMT

Did try this but no luck