topic Re: Phone compatibility chart is outdated in Get Support

Phone compatibility chart is outdated

Mike3b — Wed, 05 Jan 2022 12:17:56 GMT

Like the title says, you should update your phone compatibility chart as it seems outdated. It said my phone won't work with 3G when it clearly does as I've been using it for years.

Re: Phone compatibility chart is outdated

saeliux — Fri, 27 Sep 2019 02:28:56 GMT

I did not know of such chart. Where is this PM chart located?

Re: Phone compatibility chart is outdated

computergeek541 — Fri, 27 Sep 2019 03:51:40 GMT

@Mike3b wrote:
Like the title says, you should update your phone compatibility chart as it seems outdated. It said my phone won't work with 3G when it clearly does as I've been using it for years.

These types of lists will always be somewhat out-of-date and never complete. The slightly suprising fact is how your phone has been around for a few years and it's still not on the list. Which model is it?

Re: Phone compatibility chart is outdated

andru — Fri, 27 Sep 2019 03:47:36 GMT

@saeliux

https://www.publicmobile.ca/en/on/get-started

Scroll down to step 1 "Check your phone's compatibility".

Re: Phone compatibility chart is outdated

Triguy — Fri, 27 Sep 2019 12:21:26 GMT

Newer phones are ususally missing as they are constantly being released. If it is an older model then it is surprising that it is omitted. Try submitting a ticket to a moderator to have them update it for the list. Click on the question mark on the bottom right.

Re: Phone compatibility chart is outdated

Mike3b — Fri, 27 Sep 2019 20:49:02 GMT

Samsung 906K.

Re: Phone compatibility chart is outdated

srlawren — Fri, 27 Sep 2019 21:41:24 GMT

@Mike3b wrote:
Samsung 906K.

Specs here: https://www.sammobile.com/samsung/galaxy-s5-lte-a-kt/specs/SM-G906K/

It should be fine for calls, texts, and HSPA+ data, as it supports B2 (1900Mhz) and B5 (850Mhz) UMTS frequencies. It will have limited LTE support as it's missing the core LTE band 4 and several other helper bands like 2, 5, 12, etc.

Re: Phone compatibility chart is outdated

chukdefatey — Sat, 28 Sep 2019 00:41:01 GMT

@Mike3b wrote:
Like the title says, you should update your phone compatibility chart as it seems outdated. It said my phone won't work with 3G when it clearly does as I've been using it for years.

There are hundreds of brands and thousands of model of Cell Phones in the market, there is no way to include all phones and model. These charts are simply a Basic Tool, it's not something you should rely on

Re: Phone compatibility chart is outdated

Mike3b — Sun, 29 Sep 2019 14:35:12 GMT

I made this thread not for me, but for other users who don't know any better and DO rely on these charts as to them these charts are the final say.