topic Re: how to contact moderator in Get Support

how to contact moderator

dave2 — Wed, 05 Jan 2022 12:17:55 GMT

Hello. How do I contact whichever MOD happens to be online? Is there a list somewhere?

Re: how to contact moderator

bishamon — Wed, 24 Apr 2019 17:29:57 GMT

@dave2 wrote:
Hello. How do I contact whichever MOD happens to be online? Is there a list somewhere?

Hi,

In order to contact the Moderator team, I would suggest sending them a private message.

Link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how to contact moderator

duffer900 — Wed, 24 Apr 2019 17:28:56 GMT

@dave2 wrote:
Hello. How do I contact whichever MOD happens to be online? Is there a list somewhere?

@Moderator_Team < Click this.

Re: how to contact moderator

ShawnC13 — Wed, 24 Apr 2019 17:30:01 GMT

@dave2 wrote:
Hello. How do I contact whichever MOD happens to be online? Is there a list somewhere?

Messages go into a general mailbox that they all have access to.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: how to contact moderator

adobochad — Wed, 08 Jul 2020 03:15:25 GMT

Good luck with getting a moderator to reply to you.

I've waited 45 hours, no reply so far.

Apparently (removed) fan a couple days ago that they're trying to fix internally* so i'm guessing will take some time.

edited by computergeek541: terms of services of this website

Re: how to contact moderator

Anonymous — Wed, 24 Apr 2019 17:35:45 GMT

@dave2 wrote:
Hello. How do I contact whichever MOD happens to be online? Is there a list somewhere?

All users that have chosen to show their online status are here. I think it's set to on by default anyway.

Hover over or click on the username and you can send them a pm. But I seem to think that the individual mods block incoming pm's. So as above... just send pm's to the team.

Re: how to contact moderator

dave2 — Wed, 24 Apr 2019 17:37:13 GMT

@adobochad

Yeah, I'm definitely leaning towards your interpretation of the situation.

Re: how to contact moderator

AgnesCollins — Tue, 07 Jul 2020 16:03:54 GMT

When I tried to activate my account my SIM was damaged. I have received a new SIM. How do I proceed

Re: how to contact moderator

Triguy — Tue, 07 Jul 2020 16:07:34 GMT

Once you receive your new SIM card, you can change the SIM card number on your account and reactivate your service via Self-Serve by following these steps:

Log into your Self-Serve account
Go to Plan and Add-ons > Change SIM card

Enter your new SIM card number into the field. Your SIM card number is found on the back of your SIM card, as outlined in the image below:

Re: how to contact moderator

RossN — Tue, 07 Jul 2020 16:10:39 GMT

@AgnesCollins Hello If you have finished the process of signing up go into your self serve account and simply change your Sim number, Over to the right on the main page under my profile it says change the Sim card simply change Sim card number there good luck

Re: how to contact moderator

AgnesCollins — Tue, 07 Jul 2020 16:18:43 GMT

Thanks for reply but my account is not established as yet

Re: how to contact moderator

RossN — Tue, 07 Jul 2020 16:27:08 GMT

@AgnesCollins

@AgnesCollins wrote:
Thanks for reply but my account is not established as yet

@AgnesCollins ok you can activate here https://activate.publicmobile.ca/ or try the live chat to sign up https://www.publicmobile.ca/en/bc/plans

Re: how to contact moderator

Triguy — Tue, 07 Jul 2020 16:45:07 GMT

Here is an article about how to setup a new account.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

Re: how to contact moderator

gblackma — Tue, 07 Jul 2020 16:55:00 GMT

@AgnesCollins

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Note your old providers account must be active to port your number. The port will close it once its completed. Welcome to PM. Stay safe.