topic Re: SIM CARD ACTIVATE in Get Support

SIM CARD ACTIVATE

Patrick2019 — Wed, 05 Jan 2022 12:17:47 GMT

I activated my SIM card as the steps from GET STARTED, but it didn't finish. When I try to activated again from the GET STARTED, it said my SIM card number is invalid. I tried login with email and password which I activated, it didn't work. What can I do with my New SIM card? Thank you!

Re: SIM CARD ACTIVATE

GR — Fri, 27 Sep 2019 00:26:55 GMT

@Patrick2019 you can try your sim card in your phone to see if it works, also can you check if your credit card was charged.

Re: SIM CARD ACTIVATE

GinYVR — Fri, 27 Sep 2019 00:30:46 GMT

@Patrick2019to add to what @GR If your card didn't get charged (or didn't get there to start) and the SIM card doesn't seem to work on the phone.. give it a rest for an hour or so.. so the system will unlock the SIM card serial number and try again.

Re: SIM CARD ACTIVATE

cavemantoronto — Fri, 27 Sep 2019 00:31:48 GMT

@Patrick2019 wrote:
I activated my SIM card as the steps from GET STARTED, but it didn't finish. When I try to activated again from the GET STARTED, it said my SIM card number is invalid. I tried login with email and password which I activated, it didn't work. What can I do with my New SIM card? Thank you!

After checking if sim works and if they charged, wait 1 hour if you weren't. Try activating after that. When activation doesn't finish, it locks the sim card out temporarily.

Re: SIM CARD ACTIVATE

Patrick2019 — Fri, 27 Sep 2019 00:32:13 GMT

Many thanks. I will try again.