topic Re: Cannot change plan - no options in Get Support

Cannot change plan - no options

Sojibby — Wed, 05 Jan 2022 12:17:27 GMT

Hi, I have topped up my balance to the required amount.

When I click change plan I get the correct page but it doesn't show my current plan nor any plan options on the other side

When I click other optiont above where the choice plans should be I get an error page about not being allowed access to that directory.

I have logged out and in, cleared my cache, and used incognito mode with no change in results.

Any help would be appreciated.

Re: Cannot change plan - no options

Triguy — Thu, 26 Sep 2019 14:30:18 GMT

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Cannot change plan - no options

GinYVR — Thu, 26 Sep 2019 14:41:05 GMT

@SojibbyI can confirm there is an issue with the plan change right now. I suggest just wait a while and try later.. it happens from time to time.

Re: Cannot change plan - no options

Sojibby — Thu, 26 Sep 2019 14:46:56 GMT

Thank You. It did sreem to be a server error or something on their end, but there did seem to be other regular plan issues mentioned so I wanted to be sure.

Re: Cannot change plan - no options

Alan_K — Thu, 26 Sep 2019 16:12:48 GMT

@Sojibby wrote:

Thank You. It did sreem to be a server error or something on their end, but there did seem to be other regular plan issues mentioned so I wanted to be sure.

Hi @Sojibby , can you try again now and let me know if the problem persists?

Re: Cannot change plan - no options

fathermocker — Sun, 29 Sep 2019 16:09:26 GMT

Hey! I have the same problem @Alan_K 😞 I can't change my plan because the Self Serve website shows no options

Re: Cannot change plan - no options

GR — Sun, 29 Sep 2019 16:11:08 GMT

@fathermocker try using a different browser just to see

Re: Cannot change plan - no options

Dunkman — Sun, 29 Sep 2019 16:19:51 GMT

@fathermocker

Clearing cache or incognito mode are other options. Website is finicky. Trying on a different computer or device. Chrome incognito seems to work well with this website.

Re: Cannot change plan - no options

fathermocker — Sun, 29 Sep 2019 16:44:51 GMT

@Dunkman wrote:
@fathermocker
Clearing cache or incognito mode are other options. Website is finicky. Trying on a different computer or device. Chrome incognito seems to work well with this website.

Thanks! That did it!

Re: Cannot change plan - no options

Dylan3 — Sun, 29 Sep 2019 23:29:56 GMT

You should speak to a moderator about this and they can help you