topic Re: Phone in Get Support

Phone

Melissa1123 — Wed, 05 Jan 2022 12:17:14 GMT

I'm a new customer, it's been 4 days now I still can't use my phone, it says active???

Re: Phone

Triguy — Thu, 26 Sep 2019 12:07:47 GMT

Did you port (transfer) a number or active a new account ?

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. Also try adding a $1 payment.

Re: Phone

darlicious — Thu, 26 Sep 2019 12:11:34 GMT

@Melissa1123 wrote:
I'm a new customer, it's been 4 days now I still can't use my phone, it says active???

Do you have any service? Data? Text? Did you port? Did you get the welcome Text?

Start by rebooting your phone.

Re: Phone

GinYVR — Thu, 26 Sep 2019 12:11:05 GMT

@Melissa1123Try swapping your SIM card into another known working phone just to narrow down whether it is problem with the phone or Public Mobile. If it is a Public Mobile issue, you would need to contact the moderators by clicking on the ? in the lower right hand corner, chat with SIMon, once it seems to know what you are experiencing, type Submit Ticket to create a support ticket for the moderators to respond to you.

Re: Phone

wingin — Thu, 26 Sep 2019 13:03:04 GMT

if you ported your number from another carrier, it may be because you have provided wrong account number that they cannot match. Best to call your old carrier to see if they receive a port out service.

Re: Phone

srlawren — Thu, 26 Sep 2019 20:32:12 GMT

@Melissa1123 wrote:
I'm a new customer, it's been 4 days now I still can't use my phone, it says active???

@Melissa1123 does your phone show any messages like invalid sim, emergency calls only, etc?

Re: Phone

Melissa1123 — Sun, 29 Sep 2019 16:47:43 GMT

No nothing still not working

Re: Phone

Melissa1123 — Sun, 29 Sep 2019 16:48:31 GMT

Nothing still not working I'm paying and it's day 8 no services

Re: Phone

hairbag1 — Sun, 29 Sep 2019 17:29:21 GMT

@Melissa1123 wrote:
Nothing still not working I'm paying and it's day 8 no services

What kinda phone you using ? Have you confirmed if it will work on PM network...there's a tool to check under "Get Started" at top of page.

If you've cycled phone of / on try the lost /stolen trick. Log into My Account / Plan and Add-ons / Lost-Stolen and click Suspend service, the log out for a minute. Log back in and repeat steps only Resume service, log out and restart phone again.

Let uus know if this helps.

Re: Phone

darlicious — Sun, 29 Sep 2019 18:11:17 GMT

@wingin Phone says active but no services. Does it say public mobile? Have you checked your settings. Sometimes you have to choose the network.