topic How to Change PM Community Password vs using Forgot Password Process in Get Support

How to Change PM Community Password vs using Forgot Password Process

TE — Tue, 04 Jan 2022 09:47:59 GMT

Hello everyone,

I have been trying to figure out how to go in and CHANGE/Update my Password for the PM Community Portal while logged in.

I am fully aware of the Forgot Password process and can follow it but I would prefer to be logged in and change the password as I do with all other services from within the secure portal.

Perhaps the capability is hidden or I am simply missing where we can make this change while logged in.

Thanks

Re: How to Change PM Community Password vs using Forgot Password Process

Anonymous — Sun, 26 Dec 2021 21:28:46 GMT

@TE

Password Request - Community (publicmobile.ca)

My settings - Change PM Community Password (publicmobile.ca)

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: How to Change PM Community Password vs using Forgot Password Process

esjliv — Sun, 26 Dec 2021 21:25:14 GMT

@TE wrote:
Hello everyone,

I have been trying to figure out how to go in and CHANGE/Update my Password for the PM Community Portal while logged in.

I am fully aware of the Forgot Password process and can follow it but I would prefer to be logged in and change the password as I do with all other services from within the secure portal.

Perhaps the capability is hidden or I am simply missing where we can make this change while logged in.

Thanks

@TE - these are TWO totally separate accounts.

Community password if found under your Avatar under MY SETTINGS:

The Self Serve/MY Account password is reset by that Forgot your Password option here: https://selfserve.publicmobile.ca/forgot-password/

Re: How to Change PM Community Password vs using Forgot Password Process

esjliv — Sun, 26 Dec 2021 21:27:24 GMT

@Anonymous - OP is asking about changing passwords NOT email used to log into Self Serve.

CSA is not required here.

Re: How to Change PM Community Password vs using Forgot Password Process

Anonymous — Sun, 26 Dec 2021 21:30:26 GMT

@esjliv

that link for a Forgot username or password not email what you see..check it out.

Re: How to Change PM Community Password vs using Forgot Password Process

computergeek541 — Sun, 26 Dec 2021 21:31:30 GMT

Re: How to Change PM Community Password vs using Forgot Password Process

TE — Sun, 26 Dec 2021 21:46:12 GMT

Thanks,

The key was it is under settings/avitar vs profile area where I was looking.

Much appreciated.

Re: How to Change PM Community Password vs using Forgot Password Process

Anonymous — Sun, 26 Dec 2021 21:50:31 GMT

@TE wrote:
Thanks,
The key was it is under settings/avitar vs profile area where I was looking.

Much appreciated.

@TE

sorry just to ask you about that two link i did post in my OP,, you didn't see it or you see it ?

Password Request - Community (publicmobile.ca)

My settings - Change PM Community Password (publicmobile.ca)

Re: How to Change PM Community Password vs using Forgot Password Process

hTideGnow — Sun, 26 Dec 2021 21:53:41 GMT

HI @Anonymous you copy and paste a template with so many info, it is certainn that for sure one will hit the jackpot Good strategy !!