topic Re: Data usage! in Get Support

Data usage!

brittanyboorman — Wed, 05 Jan 2022 12:17:05 GMT

Hi there! I just got a new phone yesterday and today received two messages within an hour of each other saying that I was 75 then 95% through my monthly usage. I was on wifi at the time so I do not understand where this data usage is coming from? And how do I check how much data I have left remaining and who will help me fix this?

Re: Data usage!

totalUser — Thu, 26 Sep 2019 02:07:33 GMT

Did you port from koodo or telus?

You can check your usage from your selfserve

If there is discrepancy click on the question mark and type moderator to send the message to moderators. Make sure you provide relevant screenshots

Re: Data usage!

GinYVR — Thu, 26 Sep 2019 02:04:47 GMT

@brittanyboormanYou can check your data useage via selfserve.publicmobile.ca How much data do you have? If youa re using the $15 plan.. the 250Mb can go in an instant especially with all the new OSes that had been pushed out the last few weeks.

Re: Data usage!

brittanyboorman — Thu, 26 Sep 2019 02:06:18 GMT

I have the 40$ 5 gig plan- definitely should not go that fast...

Re: Data usage!

brittanyboorman — Thu, 26 Sep 2019 02:07:21 GMT

I'm not sure what you mean port from Koodo or Telus..?

Re: Data usage!

Dunkman — Thu, 26 Sep 2019 02:08:37 GMT

@brittanyboorman

In your self service account, in the overview page, you can check the My Data and add on section to check your data usage counter. If you don't see it, it means that you ran out. You can also check the specifics your usage of data under the Plans and Add on Tab, Usage history tab

Re: Data usage!

GinYVR — Thu, 26 Sep 2019 02:09:27 GMT

@brittanyboormanI won't be sure.. For example, the new iOS weighs in at 1.5Gb and with that 3rd party apps have a few hundred Mb to half a gig of updates. It adds up really quickly.

Re: Data usage!

totalUser — Thu, 26 Sep 2019 02:09:35 GMT

@brittanyboorman wrote:
I'm not sure what you mean port from Koodo or Telus..?

Did you move your number from koodo or telus to public

Ive read about some issues with those who did

Re: Data usage!

mimmo — Thu, 26 Sep 2019 02:12:26 GMT

@brittanyboorman The data counter is actually pretty accurate. do you have data assist on? could you have been a in a dead spot. what were you doing whne you got the messages.

Data can go pretty quick, what does your phone data usage say? what apps were using the data?

Re: Data usage!

brittanyboorman — Thu, 26 Sep 2019 02:13:14 GMT

Thanks, no I actually didn't change carriers. I just changed phones but my sim card was the same.

Re: Data usage!

mimmo — Thu, 26 Sep 2019 02:14:38 GMT

@brittanyboorman The data counter is actually pretty accurate. do you have data assist on? could you have been a in a dead spot. what were you doing whne you got the messages.

Data can go pretty quick, what does your phone data usage say? what apps were using the data?

edit: you can send a message mods asking for early renewal if you cnat go without data.

Re: Data usage!

saeliux — Thu, 26 Sep 2019 03:11:14 GMT

That is truly fishy. Somewhere in settings should tell you the apps that is using all the data. Uninstall it temporary and check.

Re: Data usage!

srlawren — Thu, 26 Sep 2019 17:54:19 GMT

@brittanyboorman wrote:
Hi there! I just got a new phone yesterday and today received two messages within an hour of each other saying that I was 75 then 95% through my monthly usage. I was on wifi at the time so I do not understand where this data usage is coming from? And how do I check how much data I have left remaining and who will help me fix this?

@brittanyboorman there's one other possibility I'd like to rule out: did you recently use some US Roaming add-on(s)? On the 10th day when your US Roaming Data add-on(s) are about to expire, you get the same symptom you mentioned: it sends you a text you've used 75% and then shortly thereafter a 95% text. If this applies to you, then you don't have anything to worry about. If it doesn't apply to you, what do you see if you log into your self-serve account and on the main page (after logging in) in the My Data and Add-ons section in the bottom half of the page?