topic Re: Data Gone in Get Support

Data Gone

Caligoejj — Wed, 05 Jan 2022 12:17:03 GMT

My data has seemed to disappeared. I had 5 gigs, yet my phone says I used 1.3 gigs. Regardless, my data doesn't work and doesn't show on my plan overview. The data usage history also only shows about a gig being used in the last little bit. I recently received a free gig of data as a gift, but I didn't think I'd have to give up my usual (paid for) 5 gigs of data for it. Is there any way to rectify this? Side note, I'm also unable to make calls despite having unlimited calling. Not sure if related or not. Texting functions properly.

Re: Data Gone

totalUser — Thu, 26 Sep 2019 01:57:50 GMT

Plz contact moderators

You can click on the question mark and type moderator.

Make sure you provide screenshots

Good luck

Edit. Can you tweak the dates for data usage so that it coincides with your plan start date

Re: Data Gone

popping — Thu, 26 Sep 2019 01:53:31 GMT

@Caligoejj wrote:
My data has seemed to disappeared. I had 5 gigs, yet my phone says I used 1.3 gigs. Regardless, my data doesn't work and doesn't show on my plan overview. The data usage history also only shows about a gig being used in the last little bit. I recently received a free gig of data as a gift, but I didn't think I'd have to give up my usual (paid for) 5 gigs of data for it. Is there any way to rectify this? Side note, I'm also unable to make calls despite having unlimited calling. Not sure if related or not. Texting functions properly.

Check your data usage lines on your overview page.

The following is my usage lines:

I have not started using the 1GB bonus data.

I have used 2193MB of my 5120MB of my data allotment,

Data & Add-Ons Amount Used
1GB Promo
0 / 1024 MB
5GB at 3G Speed
2193.032 / 5120 MB

If you don't have these usage lines, you had used all your data.

Re: Data Gone

Dunkman — Thu, 26 Sep 2019 02:10:52 GMT

@Caligoejj

Maybe try your SIM card in another phone to determine whether it is hardware issue versus PM service issue.

Maybe try rebooting phone, toggling airplane mode on and then off, network reset.

Re: Data Gone

geopublic — Thu, 26 Sep 2019 02:52:28 GMT

@Caligoejj Others have been reporting similiar issue maybe would be best to submit a ticket so that PM can investigate if there is an issue.

To submit a ticket to Public Mobile click here. Login to your community account and select your issue and submit your ticket. The ticket will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: Data Gone

Caligoejj — Thu, 26 Sep 2019 17:53:58 GMT

Thank you for the responses. My overview page suggests my data has been consumed, but my phone's tracker and personal diligence on the matter both argue against the verdict. I will be submitting a ticket immediately.

Re: Data Gone

geopublic — Thu, 26 Sep 2019 19:07:25 GMT

@Caligoejj Keep us posted.

Re: Data Gone

Caligoejj — Fri, 27 Sep 2019 00:09:37 GMT

There was an error with my plan renewal and I never received my original 5 gigs of data. This has been rectified thanks to a kindly mod after I submitted my ticket. Thanks all!

Data & Add-Ons	Amount Used
1GB Promo	0 / 1024 MB
5GB at 3G Speed	2193.032 / 5120 MB