topic Re: Changed email and cant get into account need new pasword in Get Support

Changed email and cant get into account need new pasword

brekketl — Wed, 05 Jan 2022 12:16:57 GMT

Changed email and cant get into account need new pasword

Re: Changed email and cant get into account need new pasword

krazykiwi — Thu, 26 Sep 2019 00:27:51 GMT

@brekketl wrote:
Changed email and cant get into account need new pasword

Have you tried the password reset function?

Re: Changed email and cant get into account need new pasword

brekketl — Thu, 26 Sep 2019 00:29:49 GMT

Cant log into old email to reset

Re: Changed email and cant get into account need new pasword

GinYVR — Thu, 26 Sep 2019 00:33:02 GMT

@brekketlWhat happens if you try log in with your old email?

Re: Changed email and cant get into account need new pasword

krazykiwi — Thu, 26 Sep 2019 00:33:15 GMT

@brekketl wrote:
Cant log into old email to rese

At the login page there is an option to reset the password, Have you tried this? You don't need to be logged in to do this. If the email is already changed in self serve than it should go to the new email. If it is not yet changed in self serve it will go to the old email.

Re: Changed email and cant get into account need new pasword

krazykiwi — Thu, 26 Sep 2019 00:34:32 GMT

@brekketl wrote:
Cant log into old email to reset

If you are saying you can not login into your email than you will have to do a password reset with the email account first.

Re: Changed email and cant get into account need new pasword

brekketl — Thu, 26 Sep 2019 00:35:36 GMT

Sorry, your login attempt failed. Please try again.

Re: Changed email and cant get into account need new pasword

krazykiwi — Thu, 26 Sep 2019 00:36:26 GMT

@brekketl wrote:
Sorry, your login attempt failed. Please try again.

Are you talking about you email account or your self Serve PM account?

Re: Changed email and cant get into account need new pasword

popping — Thu, 26 Sep 2019 00:37:13 GMT

@brekketl wrote:
Cant log into old email to reset

Are you saying you are no longer can access your old email account used for Your PM account?

If yes, you need to create a moderator support ticket using the ? button at the bnopttom right hand corner of this page. Moderator wait time is up to 2 days.

Re: Changed email and cant get into account need new pasword

brekketl — Thu, 26 Sep 2019 00:38:29 GMT

can i send a email to public and they reset

Re: Changed email and cant get into account need new pasword

krazykiwi — Thu, 26 Sep 2019 00:41:27 GMT

@brekketl wrote:
can i send a email to public and they reset

No, you will need to do as mentioned above.

Click the "?" in the bottom right corner.

When it comes up click "Contact Moderators".

Re: Changed email and cant get into account need new pasword

popping — Thu, 26 Sep 2019 00:41:25 GMT

@brekketl wrote:
can i send a email to public and they reset

You need to create a moderator support ticket using the ? button at the bnopttom right hand corner of this page. Moderator wait time is up to 2 days.

Re: Changed email and cant get into account need new pasword

Rodomag4 — Wed, 11 Aug 2021 22:22:15 GMT

Hello , I don’t remember my password

Re: Changed email and cant get into account need new pasword

Anonymous — Wed, 11 Aug 2021 22:24:24 GMT

@Rodomag4

Reset Your Self-Serve Password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:

Click here.
Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.

You will receive an email outlining how to change your password. If you don’t get this email within 60 minutes, check your spam folder to make sure emails from @publicmobile.ca aren’t being blocked.You can also start a conversation with our virtual assistant, SIMon by clicking here, and submit a ticket to our Customer Support Agents.

Re: Changed email and cant get into account need new pasword

hTideGnow — Wed, 11 Aug 2021 22:26:08 GMT

@Rodomag4 did you try Forgot password link and enter your email address? But you need to answer the security question.

if you are unable to get through Forgot password, you will have to open ticket with CS Agent with Chatbot

To get to open ticket faster,

type: Forgot log in information
Click "Contact Us"
Click "Click her to submit a ticket"

you will then direct to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

After ticket successfully opened, keep checking your Community inbox (envelope icon on top right) CS Agent will communicate with you there