topic Re: How long to have ticket addressed? in Get Support

How long to have ticket addressed?

H8TR — Wed, 05 Jan 2022 12:16:55 GMT

Activated a new line at a retailer on Sept 22 but due to their incompetence, they must have typed my email address wrong. So have I haven't been able to get into self serve yet, can't setup AutoPay etc. I submitted a ticket on the same day and hasn't been addressed after 72 hrs. How much longer do support tickets take?

Re: How long to have ticket addressed?

Dunkman — Wed, 25 Sep 2019 22:54:20 GMT

@H8TR

Usually within 48 hours, but if busy, can be 3-4 days. From my understanding though, the wait times have been quicker recently. If you have not hear back by this evening, you might want to send another ticket for moderator help.

Re: How long to have ticket addressed?

ChuckYeah — Wed, 25 Sep 2019 23:00:18 GMT

Have you tried to set up an account with the same email address already. At some retailers, the activation does not include the "My Account" setup??

Re: How long to have ticket addressed?

geopublic — Wed, 25 Sep 2019 23:07:09 GMT

@H8TR Click here to register your selfserve account.

Re: How long to have ticket addressed?

darlicious — Thu, 26 Sep 2019 10:26:21 GMT

@geopublic wrote:
@H8TR Click here to register your selfserve account.

@H8TR Yes it's very possible you just need to set up your account versus access it. Please tell us if that is the case.

Re: How long to have ticket addressed?

H8TR — Thu, 26 Sep 2019 17:00:08 GMT

Thanks, my issues were address. I wasn't aware that it would be in the form of a PM. I had kept checking my email.