topic Re: Activating plan error!! Help! in Get Support

Activating plan error!! Help!

heidib1 — Wed, 05 Jan 2022 12:16:47 GMT

I am trying to activate a new plan/sim card. I am on step #2, phone number. When I put in an alternative phone number in case they need to contact me, it doesn't work! It just keeps saying this, "Alternate Phone Number Regex Help" and it won't let me proceed on to the next step! Help!!?

Thank you!

Re: Activating plan error!! Help!

Dunkman — Wed, 25 Sep 2019 22:25:18 GMT

@heidib1

Website can be finicky. Can try clearing cache, different web browser or incognito mode. Chrome incognito seems to work well with this site.

Technically speaking, you don't need an alternative number. With one of my accounts, I don't have an alternative number registered. It is nice to have one just in case there are porting issues though.

Re: Activating plan error!! Help!

totalUser — Wed, 25 Sep 2019 22:25:21 GMT

Can you try in incognito mode

You may have to wait for sim to be released from a session

Re: Activating plan error!! Help!

ChuckYeah — Wed, 25 Sep 2019 22:25:35 GMT

Are you trying to use brackets or dashes?

Re: Activating plan error!! Help!

heidib1 — Wed, 25 Sep 2019 22:26:56 GMT

Thank you, I will try in chrome. But it has an asterisk beside the alternate number meaning I must provide one for when I activate this account.

Re: Activating plan error!! Help!

heidib1 — Wed, 25 Sep 2019 22:29:21 GMT

I don't know what incognito mode is!! Please let me know! No, not using brackets or dashes.

Re: Activating plan error!! Help!

ChuckYeah — Wed, 25 Sep 2019 22:29:43 GMT

If you are porting a number you might want to consider taking a new number to start and then when everything is working you can port in the number.

Re: Activating plan error!! Help!

ChuckYeah — Wed, 25 Sep 2019 22:31:40 GMT

Incognito mode. Click on the three dots if on phone in the top right.

Re: Activating plan error!! Help!

heidib1 — Wed, 25 Sep 2019 22:37:10 GMT

Thank you very much, I had to do this. I sure hope I figure out how to import my number afterwards!

Re: Activating plan error!! Help!

Dunkman — Wed, 25 Sep 2019 22:40:33 GMT

@heidib1 wrote:
Thank you very much, I had to do this. I sure hope I figure out how to import my number afterwards!

Generally, a good idea to activate new plan with a temporary new number. Try the service and if you like it, you can port your number over via your self service account. Not too difficult to do.

Just choose Change your phone number option in self service account. Three important pieces of information that you need to port: Account number, account holder name and phone number to be ported.

Re: Activating plan error!! Help!

ChuckYeah — Wed, 25 Sep 2019 22:41:19 GMT

Site seems very slow now. It's in My Account. If I can get there, I'll post a screen shot. Are you using phone or laptop?

Re: Activating plan error!! Help!

ChuckYeah — Wed, 25 Sep 2019 22:43:58 GMT

Click Plans and Addons, then Change Phone Number.

Re: Activating plan error!! Help!

ChuckYeah — Wed, 25 Sep 2019 22:47:23 GMT

Then select Transfer Number:

Re: Activating plan error!! Help!

Darren_M — Thu, 26 Sep 2019 23:17:39 GMT

My Friend just Created an Account a few hours ago.

I'm Pretty Sure the Alternative # is NOT Required.
Perhaps the Red Asterix was to Correct Information, Maybe any Dashed in the Number?

Re: Activating plan error!! Help!

Darren_M — Thu, 26 Sep 2019 23:32:56 GMT

I believe where you have :"Select Your Group" in the DROP DOWN MENU - is Supposed to be to Select Your Area- That's what I recall (in N.S.)

then you choose (Double Click) a number on the List; or

TRY TO CREATE YOUR OWN, but it's NOT EASY