topic Re: WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE in Get Support

WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

dave2 — Wed, 05 Jan 2022 12:16:40 GMT

Hello,

Without any warning, my service suddenly stopped working. First I received a message saying, "You don't have an active plan on your account," and then I received a message saying, "Your service has been temporarily suspended.

Please note: I have had an active account for years.

On my account page it says: PLAN EXPIRED.

Also: this message appears at the top of my account page: "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."

I AM ON AUTOPAY.

I also received a message saying that I owe $27.00.

Could someone please explain what the hell is going on here?

Re: WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

computergeek541 — Tue, 23 Apr 2019 17:36:04 GMT

@dave2 wrote:
Hello,

Without any warning, my service suddenly stopped working. First I received a message saying, "You don't have an active plan on your account," and then I received a message saying, "Your service has been temporarily suspended.

Please note: I have had an active account for years.
On my account page it says: PLAN EXPIRED.

Also: this message appears at the top of my account page: "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."

I AM ON AUTOPAY.
I also received a message saying that I owe $27.00.
Could someone please explain what the hell is going on here?

Unfortuantely, there have been other reports of similar issues today. The only way to contact Public Mobile is to send a private message to Moderator_Team. You can use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

mh1983 — Tue, 23 Apr 2019 17:36:35 GMT

One person reported that their service was restored: https://productioncommunity.publicmobile.ca/t5/Announcements/New-plans-launching-on-April-23rd/td-p/358054/page/5. Hopefully that means fixes are on the way.

Re: WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

TheOldVR — Tue, 23 Apr 2019 17:36:44 GMT

It's a common issue that others are also experiencing @dave2 ..... not that me saying that helps u at all :(.

Suggest you contact a MOD directly and get your self in Queue for help... hopefully PM is already working on a fix.

There are several other similar threads to yours right now.

Hope things get sorted for you asap...

Re: WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

dave2 — Tue, 23 Apr 2019 17:40:13 GMT

Sorry for my ignorance, but how do I contact a MOD?

Re: WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

TheOldVR — Tue, 23 Apr 2019 17:41:34 GMT

@dave2 wrote:
Sorry for my ignorance, but how do I contact a MOD?

Copied from above post ...

Credit goes to @computergeek541....

Re: WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

dave2 — Tue, 23 Apr 2019 17:51:36 GMT

Apologies to computergeek541 – my emotions temporarily prevented me from rationally processing his reply. Thanks to both of you!

Re: WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

Prakashb — Tue, 23 Apr 2019 17:54:03 GMT

mine is still not fixed....does PM expects us to be fool enough to pay twice for each month

it has the following message inspite of paying it yesterday -

Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

Re: WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

dave2 — Tue, 23 Apr 2019 18:00:55 GMT

Yes, I received the same message. From what others have been telling me, this is presumably just a major screwup on their end. Nothing to do now but grin and bear it. As far as I know, no explanation has been offered.

Re: WOULD LIKE TO COMMUNICATE WITH AN ACTUAL PUBLIC MOBILE SERVICE REPRESENTATIVE

TheOldVR — Tue, 23 Apr 2019 18:04:06 GMT

@dave2Don't blame you..... I would be losing my mind too.

Need to check on my parents and make sure that they are okay... otherwise there will be trouble :P.

Good luck peeps!!!