topic Re: help me in Get Support

help me

chantel83 — Wed, 05 Jan 2022 12:15:52 GMT

i never set up self serve , i got my phone stolen , so i go buy a new chip thinking i can tranfer it, i cant becasue i never made a self serve .. now is there any way around this

Re: help me

GR — Tue, 24 Sep 2019 17:54:46 GMT

@chantel83 click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and tell them your problem and the moderators will get back to you

Re: help me

totalUser — Tue, 24 Sep 2019 17:54:51 GMT

Contact moderators be clicking question sign

Re: help me

chantel83 — Tue, 24 Sep 2019 17:57:26 GMT

they cant help

Re: help me

Anonymous — Tue, 24 Sep 2019 17:59:20 GMT

@chantel83 wrote:
they cant help

What do you mean "they cant help"? They're the only ones that can. Have you had conversations with them already?

Re: help me

chantel83 — Tue, 24 Sep 2019 18:00:52 GMT

i have been for the last 30 min

Re: help me

Anonymous — Tue, 24 Sep 2019 18:03:21 GMT

@chantel83 wrote:
i have been for the last 30 min

They should be able to set you up with an account. They should be able to set your phone to lost to stop service. They should be able to change your SIM for you if you have a SIM. Then you can insert the SIM and carry on.

Re: help me

dabr — Tue, 24 Sep 2019 18:05:33 GMT

@chantel83 wrote:
i have been for the last 30 min

Are you saying you contacted moderators and it's been 30 mins and no reply? If so keep in mind moderators response time can take 2-48 hours.

Re: help me

Luddite — Tue, 24 Sep 2019 18:06:42 GMT

@chantel83 wrote:
i never set up self serve , i got my phone stolen , so i go buy a new chip thinking i can tranfer it, i cant becasue i never made a self serve .. now is there any way around this

Try creating your account here: https://selfserve.publicmobile.ca/self-registration/

Then you will be able to use Change SIM.

Re: help me

Anonymous — Tue, 24 Sep 2019 18:07:28 GMT

@dabr wrote:
@chantel83 wrote:
i have been for the last 30 min
Are you saying you contacted moderators and it's been 30 mins and no reply? If so keep in mind moderators response time can take 2-48 hours.

Indeed. I took what you said that you were in active conversation with them. Not just waiting.

Re: help me

Anonymous — Tue, 24 Sep 2019 18:09:03 GMT

@Luddite wrote:
@chantel83 wrote:
i never set up self serve , i got my phone stolen , so i go buy a new chip thinking i can tranfer it, i cant becasue i never made a self serve .. now is there any way around this

Try creating your account here: https://selfserve.publicmobile.ca/self-registration/
Then you will be able to use Change SIM.

Far be it for me to challenge an Oracle 🙂 ...how? A text needs to arrive on the SIM on account to do so. Unless I'm way off.

Re: help me

geopublic — Tue, 24 Sep 2019 18:13:54 GMT

@chantel83 wrote:
they cant help

@chantel83 If they can't help then just start from the beginning by activating your current sim. If you setup AP on your old account just call 8554PUBLIC and disable AP.

Good luck and don't forget to setup your selfserve account this time. 🤔

Re: help me

srlawren — Tue, 24 Sep 2019 20:40:03 GMT

@Anonymous wrote:
Far be it for me to challenge an Oracle 🙂 ...how? A text needs to arrive on the SIM on account to do so. Unless I'm way off.

@Anonymous you are not even slightly off, you're 100% correct. I was just about to reply to @Luddite about this but glad I kept scrolling and found your reply. 🙂

Re: help me

Luddite — Tue, 24 Sep 2019 21:32:24 GMT

@Anonymous wrote:
@Luddite wrote:
@chantel83 wrote:
i never set up self serve , i got my phone stolen , so i go buy a new chip thinking i can tranfer it, i cant becasue i never made a self serve .. now is there any way around this

Try creating your account here: https://selfserve.publicmobile.ca/self-registration/
Then you will be able to use Change SIM.
Far be it for me to challenge an Oracle 🙂 ...how? A text needs to arrive on the SIM on account to do so. Unless I'm way off.

👍 Old eyes didn't see the fine print "Click Submit and you'll receive a text message containing your 6-digit code.".

Re: help me

srlawren — Tue, 24 Sep 2019 22:52:43 GMT

@Luddite wrote:
👍 Old eyes didn't see the fine print "Click Submit and you'll receive a text message containing your 6-digit code.".

@Luddite fine thanks, how are you? eh? What's that now?

Re: help me

chantel83 — Tue, 03 Dec 2019 23:17:32 GMT

still need help

same isuse

Re: help me

chantel83 — Tue, 03 Dec 2019 23:19:43 GMT

can't get in on line account or I would

@chantel83 wrote:
i never set up self serve , i got my phone stolen , so i go buy a new chip thinking i can tranfer it, i cant becasue i never made a self serve .. now is there any way around this

Re: help me

GinYVR — Tue, 03 Dec 2019 23:47:20 GMT

@chantel83Do note there is 90 days limit before your account get deleted from the system.

Re: help me

srlawren — Wed, 04 Dec 2019 00:30:09 GMT

@chantel83 wrote:
still need help
same isuse

@chantel83 oh, wow, it's more than 2 months later and you are just returning to resolve this? You need to log a ticket for help. Here's some instructions which I'm copying from a recent post by @ShawnC13 :

You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators