topic Re: Credit card payment in Get Support

Credit card payment

Pipcan — Tue, 04 Jan 2022 09:47:59 GMT

My credit card always shows payment to Public Mobile. My wife’s first payment shows Koodo. .?

What am I missing?

Re: Credit card payment

Anonymous — Tue, 21 Dec 2021 18:37:40 GMT

@Pipcan

is normal sometime the system going to koodo, but next month you will see from PM.

Re: Credit card payment

Triguy — Tue, 21 Dec 2021 18:39:04 GMT

Here is a previous thread.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Koodo-billing/m-p/738360#M67701

Re: Credit card payment

pkaraa — Tue, 21 Dec 2021 18:39:08 GMT

@Pipcan wrote:
My credit card always shows payment to Public Mobile. My wife’s first payment shows Koodo. .?
What am I missing?

This is known issue with PM payment.

Every month the withdrawing company name can change, just confirm the amount withdrawn and you will be good.

Re: Credit card payment

Anonymous — Tue, 21 Dec 2021 18:46:22 GMT

@Pipcan : I happen to think it's very wrong. A customer not long ago actually inadvertently stopped their service thinking they got a fraudulent charge.

@J_PM

Re: Credit card payment

softech — Tue, 21 Dec 2021 18:49:57 GMT

@Pipcan Many said only the activation payment will be via Koodo and the renewal one will be with Public Mobile .. let us know if this is the case when your wife plan renews.

Re: Credit card payment

darlicious — Tue, 21 Dec 2021 19:18:24 GMT

@Pipcan

While the charge is legitimate the KOODO merchant name has only been occurring for the past couple of months and is as @Anonymous rightly insists an overlooked possibly dangerous glitch that should be addressed by pm in a timely manner to prevent more customers from suffering sudden account deactivations for practising financial prudence.

If I buy a double double at Timmy's I don't expect to see a Burger King charge on my credit card statement. Actually I don't expect to see either of them......

Re: Credit card payment

esjliv — Tue, 21 Dec 2021 20:07:28 GMT

@Pipcan wrote:
My credit card always shows payment to Public Mobile. My wife’s first payment shows Koodo. .?
What am I missing?

@Pipcan - don't panic, there is nothing fraudulent happening.

Telus owns both Koodo and Public Mobile.

Something must be set up in Public Mobile's back-end activation system that lists Koodo as the vendor.