topic rewards not applied last month in Get Support

rewards not applied last month

Victorine1 — Wed, 05 Jan 2022 12:15:32 GMT

@team_moderators

Hello,

I have a 25$ plan. Every month I earn 6$ rewards. They have not been applied in March, I paid 25$ + Tx, although I paid 19$ + Tx in Februar.

Re: rewards not applied last month

popping — Sun, 21 Apr 2019 20:06:48 GMT

@Victorine1 wrote:
@team_moderators
Hello,
I have a 25$ plan. Every month I earn 6$ rewards. They have not been applied in March, I paid 25$ + Tx, although I paid 19$ + Tx in Februar.

Only moderator has access to your account. Send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: rewards not applied last month

NDesai — Sun, 21 Apr 2019 20:10:10 GMT

@Victorine1 Rewards not applying is a very rare case. Please post a screenshot of your payment history from your self-serve account so we can see what happened. Be sure to hide any personal info.

Re: rewards not applied last month

shskr — Sun, 21 Apr 2019 20:17:07 GMT

Because you chose a lower $25 plan you lose the $10/6month promo rewards.

Re: rewards not applied last month

Victorine1 — Sun, 21 Apr 2019 20:22:23 GMT

Re: rewards not applied last month

Victorine1 — Sun, 21 Apr 2019 20:24:05 GMT

so as you can see, I have been debited of 25$ + tx on March the 20th.

Re: rewards not applied last month

Victorine1 — Sun, 21 Apr 2019 20:25:56 GMT

No, I don't think that's the explanation. I have been debited of 19$ this month (April)

Re: rewards not applied last month

NDesai — Sun, 21 Apr 2019 20:31:46 GMT

@Victorine1 wrote:
No, I don't think that's the explanation. I have been debited of 19$ this month (April)

Any idea why you received $8 for system issue just before your renewal in March?

Re: rewards not applied last month

sunflowershine — Sun, 21 Apr 2019 21:07:40 GMT

@Victorine1 wrote:
@team_moderators
Hello,
I have a 25$ plan. Every month I earn 6$ rewards. They have not been applied in March, I paid 25$ + Tx, although I paid 19$ + Tx in Februar.

@Victorine1 What are the $6 reward breakdown? If your referree no longer with PM, you won't have that.

If you need to contact the Moderator, you have to send a private message to them. You can simply click on the envelop icon and send to "Moderator_Team".

Re: rewards not applied last month

will13am — Sun, 21 Apr 2019 21:29:39 GMT

@Victorine1 wrote:
so as you can see, I have been debited of 25$ + tx on March the 20th.

It looks like there was a $8 US long distance add-on purchased but a credit of $8 but not a top up. Are these linked? It does look strange that the system would overlook a loyalty reward. I suggest seeking moderator team assistance to sort things out.

Re: rewards not applied last month

GR — Sun, 21 Apr 2019 22:14:22 GMT

3 days ago my 2$ auto pay and 5$ refferals wasn't applied before they took the payment and I just messaged the moderator team and within 20 minutes she put a 7$ credit on my account!

Re: rewards not applied last month

Victorine1 — Sun, 21 Apr 2019 23:16:18 GMT

Thanks for your input. The long-distance add-on has been a temporary solution after the major bug in QC, maybe the pb comes from this bug as well. I sent a private message to the team. Thanks!

Re: rewards not applied last month

Victorine1 — Sun, 21 Apr 2019 23:17:14 GMT

There has been a major bug in Quebec, they had to fix the pb individually, hence the 8$ as compensation