topic Re: empty sim card in Get Support

empty sim card

jensener — Wed, 05 Jan 2022 12:15:32 GMT

Just activated a new sim and transfered my telus number to it but once inserted into the phone I got empty sim card. Tried other phones and got the same message. I have no phone to use now as the telus card has been transfered.!

Re: empty sim card

GinYVR — Tue, 24 Sep 2019 05:14:33 GMT

@jensenerPut in your old Telus SIM card it might still work. However it sounds like an activation problem, the only people who can fix it are the moderators, so you have to click on the ? in the lower right hand corner and click on Contact Moderator.

Re: empty sim card

Anonymous — Tue, 24 Sep 2019 05:16:17 GMT

@jensener wrote:
Just activated a new sim and transfered my telus number to it but once inserted into the phone I got empty sim card. Tried other phones and got the same message. I have no phone to use now as the telus card has been transfered.!

Some terminology confusion here but...can you say what exactly the phone says after inserting the SIM and turning it on?

You activated a new account here using the 19 digit number on the Public Mobile SIM and then did a phone number transfer from Telus.

What make/model/submodel is the phone? Does it have dual SIM slots? If so try a different slot.

Re: empty sim card

jensener — Tue, 24 Sep 2019 05:19:32 GMT

No the telus card no longer worked as it is said now a "unregisitered card".

Re: empty sim card

jensener — Tue, 24 Sep 2019 05:20:19 GMT

samsung a5. It said no sim emergency call only

Re: empty sim card

jensener — Tue, 24 Sep 2019 05:21:23 GMT

Tried also other phones and none worked. some said empty card some no sim

Re: empty sim card

geopublic — Tue, 24 Sep 2019 05:23:21 GMT

@jensener wrote:
Just activated a new sim and transfered my telus number to it but once inserted into the phone I got empty sim card. Tried other phones and got the same message. I have no phone to use now as the telus card has been transfered.!

@jensener If you tried the sim card in multiple phones and the card is not being recognized it sounds like a defective sim card. Where did you purchase the sim card from? If the card is defective best to replace the card by purchasing a new sim card from a retail location and then going into your selfserve account and selecting the "change sim card" option. Also submit a ticket to PM just in case it's an account issue.

Re: empty sim card

Darren_M — Tue, 24 Sep 2019 12:53:26 GMT

I recall seeing another post that the SIM Card did not work, they reseated it and then it worked.

Re: empty sim card

ChuckYeah — Tue, 24 Sep 2019 21:44:23 GMT

And one where an industrious 6 year old put a piece of scotch tape on the back and made it work, lol. Hey it worked!

Re: empty sim card

jensener — Wed, 25 Sep 2019 04:11:57 GMT

Bought a new card and swapped the line and it worked

Re: empty sim card

geopublic — Wed, 25 Sep 2019 04:33:06 GMT

@jensener Great. You should submit a ticket to the moderstor team and ask them to credit your account for the cost of the card.

To submit a ticket to Public Mobile click here. Login to your community account and select your issue and submit your ticket. The ticket will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team