topic Re: Update credit card in Get Support

Update credit card

deesucy — Wed, 05 Jan 2022 12:14:37 GMT

I tried to update my account and when it asked for my credit card information I was entering the expiration date and my card expires 2025 but the highest option on the select dates drop down box is 2024... how can we get the website updated so I can have a phone again

Re: Update credit card

RobertQc — Fri, 19 Apr 2019 15:50:15 GMT

@deesucy wrote:
I tried to update my account and when it asked for my credit card information I was entering the expiration date and my card expires 2025 but the highest option on the select dates drop down box is 2024... how can we get the website updated so I can have a phone again

@deesucy I suggest sending a message to the moderator team. Click this to send them a message.

Re: Update credit card

Dunkman — Fri, 19 Apr 2019 16:06:40 GMT

@deesucy

As mentioned above, you will likely need to contact moderator, but it can take 1-2 days for response. Do you have another credit card to use? If you need to pay immediately, you can also buy payment vouchers from different stores.

Re: Update credit card

popping — Fri, 19 Apr 2019 16:12:58 GMT

@deesucy

You are not alone. Few other PM subscibers had send private messages to moderator about this issue. My guess PM will update their server on the next maintenance update.

At the mean time, use another credit card(AmEx, MC and Visa) or debit Visa card.

Re: Update credit card

AfanMedia — Fri, 19 Apr 2019 16:53:22 GMT

I have been searching through my self-serve for the same information. I hope we get feedback on this soon enough.

Re: Update credit card

deesucy — Fri, 19 Apr 2019 20:49:08 GMT

I had to go to a separate top up site to get an activation code for the price of my monthly fee, then go back to public mobile, top up my account with the code they sent via email...then I finally had my phone back.

Re: Update credit card

jsilvert — Wed, 24 Apr 2019 04:20:26 GMT

I am also experiencing this issue. Might as well add my name to the ticket if they're keeping track. I have contacted the moderator as well.

Re: Update credit card

Yuric27 — Thu, 25 Apr 2019 12:40:18 GMT

@deesucy wrote:
I had to go to a separate top up site to get an activation code for the price of my monthly fee, then go back to public mobile, top up my account with the code they sent via email...then I finally had my phone back.

What site did you go to?

Re: Update credit card

deesucy — Thu, 30 May 2019 02:25:34 GMT

It was recharge.com