topic Data really slow in Get Support

Data really slow

mjs2789 — Wed, 05 Jan 2022 12:14:37 GMT

Switched to PM about a week ago, general internet surfing is very very slow almost basically unusable. Twitter, websites, facebook, haven't dared to try streaming something yet. I live in the GTA, phone has been rebooted multiple times. Any ideas? I'd like to stay with PM but if data doesn't work I'm switching for sure

Re: Data really slow

GR — Mon, 23 Sep 2019 12:12:19 GMT

@mjs2789 are you using 3g or LTE?

Re: Data really slow

mjs2789 — Mon, 23 Sep 2019 12:14:42 GMT

How do I know? Right now it says 4G in the data bar on my phone.

Re: Data really slow

GR — Mon, 23 Sep 2019 12:17:21 GMT

Re: Data really slow

GR — Mon, 23 Sep 2019 12:16:59 GMT

@mjs2789 what kind of phone? It should say LTE on the phone

Re: Data really slow

Triguy — Mon, 23 Sep 2019 12:17:32 GMT

Try clearing your cache and cookies then reboot.

Re: Data really slow

darlicious — Mon, 23 Sep 2019 12:20:15 GMT

Iphone or Android.. .Samsung, Huawei ,Nokia?

Re: Data really slow

mjs2789 — Mon, 23 Sep 2019 12:24:49 GMT

LG G5. It says LTE+ now but said 4G 5 minutes ago

Re: Data really slow

GR — Mon, 23 Sep 2019 12:25:39 GMT

@mjs2789 I would go in the settings and set it to use LTE, it would still fall back to 4g for calls but on LTE the data is better especially if 4g is congested with alot of calls

Re: Data really slow

luke11992 — Mon, 23 Sep 2019 12:26:25 GMT

PM uses throttled LTE speeds, so the data won’t be as fast as with other carriers. However, the speeds they throttle to are still very usable and shouldn’t give you any slowdowns for basic internet browsing and social media. Especially if you’re in the GTA. My best guess would be there’s something going on with your phone.

Re: Data really slow

GR — Mon, 23 Sep 2019 12:26:38 GMT

@mjs2789 how many signal bars on lte+ ? Is it better now?

Re: Data really slow

darlicious — Mon, 23 Sep 2019 12:35:56 GMT

@GR wrote:
@ms2789 how many signal bars on lte+ ? Is it better now?

@mjs2789 .... @GR will have you up I and running in no time...

Re: Data really slow

mjs2789 — Mon, 23 Sep 2019 12:53:56 GMT

@GR just restarted, it's now showing 4G again with full bars but still really slow. How do I change it to LTE?

Re: Data really slow

GR — Mon, 23 Sep 2019 12:59:47 GMT

@mjs2789 I'm not sure on lg but in the connection settings there should be a place that says network mode and it should be on lte/hspa

Sometimes after a restart it goes on 4g for a bit and then to LTE by itself

Did the data work good earlier with LTE?

Re: Data really slow

mjs2789 — Mon, 23 Sep 2019 13:14:26 GMT

@GR

still on 4G with full bars. Facebook updates slowly, Instagram updates slowly, Twitter doesn't update at all, google search doesn't retrieve anything and says i'm offline. I will try to change to LTE

Re: Data really slow

mjs2789 — Mon, 23 Sep 2019 13:15:53 GMT

@GR Network mode is set to GSM/HSPA/LTE

Re: Data really slow

darlicious — Mon, 23 Sep 2019 13:22:08 GMT

@mjs2789 wrote:
@GR
still on 4G with full bars. Facebook updates slowly, Instagram updates slowly, Twitter doesn't update at all, google search doesn't retrieve anything and says i'm offline. I will try to change to LTE

It's a little like your car you have to put the right kind of gas in it . You don't need the premium high octane gas nor regular just plus a little more....throttled. when you get the right speed everything runs well.

Re: Data really slow

GR — Mon, 23 Sep 2019 13:23:58 GMT

@mjs2789 that's where it should be set. I'm not too familiar with an lg phone, maybe someone else with an lg will see this and suggest something to try. It's weird that it doesn't go to LTE right away automatically, usually a phone wants wants LTE all the time

Re: Data really slow

geopublic — Mon, 23 Sep 2019 13:31:08 GMT

@mjs2789 wrote:
LG G5. It says LTE+ now but said 4G 5 minutes ago

@mjs2789 When you signed up did you do a network reset on your phone? It is recommended that when using a LG Gx phone to do a network reset it even better a factory reset. If all else fails maybe worth a try before deciding to leave PM.

Re: Data really slow

popping — Mon, 23 Sep 2019 13:32:22 GMT

@mjs2789 wrote:
LG G5. It says LTE+ now but said 4G 5 minutes ago

Do a network reset on your LG G5 after switching provider before your data working properly.