topic Re: Data top up not working in Get Support

Data top up not working

Sadie1 — Wed, 05 Jan 2022 12:14:33 GMT

Having issues with having data

Re: Data top up not working

GR — Mon, 23 Sep 2019 11:59:29 GMT

@Sadie1 are you having trouble buying the add on? To buy it you first have to put money on your account by a voucher or if you already have a credit card on the account just click make a payment, then go in the add ons and purchase the one you want

Re: Data top up not working

DL888 — Mon, 23 Sep 2019 12:01:51 GMT

Were you able to purchase? Does it show on your account?

Re: Data top up not working

darlicious — Mon, 23 Sep 2019 12:30:21 GMT

@DL888 wrote:
Were you able to purchase? Does it show on your account?

First go to payments.....top up your account with a credit card ....the one you have for Auto Pay registered in your account or one that you will enter or a voucher. Choose the amount you want to add fill in payment details and submit payment. It will show in your balance. Then go to add ons ...choose your addon.....proceed to payment and submit it. The funds will be taken from your balance and the add on will appear in your account under 'your plan and add ons."

Re: Data top up not working

geopublic — Mon, 23 Sep 2019 13:25:33 GMT

@Sadie1 wrote:
Having issues with having data

@Sadie1 If your plan includes data and it not working check your apn settings.These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.