topic Re: Credit card declined in Get Support

Credit card declined

Nashashuk — Wed, 05 Jan 2022 12:14:24 GMT

I checked all my info at least a dozen times, I can't get PM to process my payment :c

Please help!

Re: Credit card declined

Alex888 — Fri, 19 Apr 2019 00:35:40 GMT

@Nashashuk Try using Chrome in incognito.

If it still doesn't work you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

For now you can go to www.recharge.com and buy a voucher to add funds to your account.

Re: Credit card declined

will13am — Fri, 19 Apr 2019 00:35:53 GMT

@Nashashuk , is this a new credit card addition to the account? You may want to try using incognito mode. When entering the address, leave the unit number field blank. No spaces in the postal code. See if these strategies work.

Re: Credit card declined

hycm53 — Fri, 19 Apr 2019 00:37:00 GMT

@Nashashuk wrote:
I checked all my info at least a dozen times, I can't get PM to process my payment :c

Please help!

Did you talk to credit card customer service? Maybe there's a problem with credit card company.

Re: Credit card declined

Nashashuk — Fri, 19 Apr 2019 03:01:29 GMT

Didn't talk to my credit card company because I used it previously with no problem with PM and just today with other companies.

I don't know wich one of these solutions did the tricks but I tried them and it works now! Thank you three for the fast answers 🙂

Re: Credit card declined

TIANRUI — Sat, 20 Apr 2019 18:28:59 GMT

1. change another credit card;

2. check with the credit card consumer service what is going on.

Re: Credit card declined

RudeLoser — Wed, 12 Jun 2019 06:27:08 GMT

Had the same problem. Using Firefox browser. Leaving the apartment number blank was the solution for me. Must have tried a dozen times before finding this. Thanks a ton.

Re: Credit card declined

Moe1 — Wed, 12 Jun 2019 06:51:29 GMT

Has your address changed? If you moved and didn’t change your address with credit card company that could be why.

Re: Credit card declined

wickedchef — Sat, 07 Sep 2019 19:27:55 GMT

Go in browser incognito Do Not add app number

Make sure that your pasta code is in that format V4T2A8 and it will work