topic Re: plan not activated in Get Support

plan not activated

Kochai — Wed, 05 Jan 2022 12:14:21 GMT

We put 20$ in the plan but it is not activated

Re: plan not activated

geopublic — Fri, 19 Apr 2019 00:21:02 GMT

@Kochai wrote:
We put 20$ in the plan but it is not activated

Try restarting your phone.

Re: plan not activated

will13am — Fri, 19 Apr 2019 00:37:33 GMT

@Kochai , what do you mean by not activated? Is this an attempt to restore an account from suspended state?

Re: plan not activated

Alex888 — Fri, 19 Apr 2019 00:38:51 GMT

@Kochai We need more information. Are you trying to renew your plan early? Did you miss your renewal date? Does the plan say expired/suspended? Did you just sign up?

Re: plan not activated

Kochai — Fri, 19 Apr 2019 02:11:50 GMT

I just went from an iPhone to a Samsung phone so I was just paying my monthly payment For my SIM card. I went and paid for 1 month but when I tried calling it was not working

Re: plan not activated

dennise3388 — Fri, 19 Apr 2019 05:08:37 GMT

@Kochai wrote:
I just went from an iPhone to a Samsung phone so I was just paying my monthly payment For my SIM card. I went and paid for 1 month but when I tried calling it was not working

Are you saying the sim is working on the iphone, but not on the samsung phone? Is your samsung phone unlocked? Please provide more detail. Thanks

Re: plan not activated

cavemantoronto — Fri, 19 Apr 2019 05:18:21 GMT

@Kochai wrote:
I just went from an iPhone to a Samsung phone so I was just paying my monthly payment For my SIM card. I went and paid for 1 month but when I tried calling it was not working

You called your own phone number from another phone but it didn't ring? Are you trying to port a number?

Re: plan not activated

Kochai — Sat, 20 Apr 2019 16:31:16 GMT

I didn't miss my date and neither im a renewing my plan early. The plan says suspended

Re: plan not activated

Kochai — Sat, 20 Apr 2019 17:03:35 GMT

No it's not working on any phone. I just did my monthly payment like I always do every month. This when I paid my sim was just not working I can't call or receive any calls

Re: plan not activated

Tiprix — Sat, 20 Apr 2019 21:40:44 GMT

@Kochai , check your payment history and double check all your payments went through. A simple payment issue might be the cause. Alternatively, there's an option to suspend services under plans & add-on , I don't know if you could turn it on and off with your current status. Might be worth a try.