topic Re: Data in Get Support

Data

Alesa — Wed, 05 Jan 2022 12:14:17 GMT

Hello I just put a pay n talk plan on my daughter phone everything works but data...I’m not good at pay n talks as I have a phone with actual plan...is there a number I can talk to ask for help? That would be much easier. Everything on iPhone says cellular data on and Apple said it’s my carrier I have to talk to....

Re: Data

ZfromVanC — Thu, 18 Apr 2019 21:09:45 GMT

There isn't a customer service call center at PM. This forum is other customers, but we are pretty good at helping people trouble shoot. If you want you can message a Moderator:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But they can be quite busy, and wait times to hear back from them can be as long as 48 hours.

Have you checked your daughter's phone's APN settings?

Re: Data

TheOldVR — Thu, 18 Apr 2019 21:09:58 GMT

Hi There,

There is a similar post with an iPhone 6 where data is not working.

Try resetting your network settings and restarting.

Also, you could try your SIM in another phone just to make sure your account and sim are okay.

Good luck!

Re: Data

ShawnC13 — Thu, 18 Apr 2019 21:10:14 GMT

@Alesa wrote:
Hello I just put a pay n talk plan on my daughter phone everything works but data...I’m not good at pay n talks as I have a phone with actual plan...is there a number I can talk to ask for help? That would be much easier. Everything on iPhone says cellular data on and Apple said it’s my carrier I have to talk to....

These really aren't pay and talk plans. These are actual plans. What plan did you get for daughter and what type of iPhone does she have as there are some updates that may need to be done for the apn to be set correctly

Re: Data

Tony8 — Thu, 18 Apr 2019 22:14:07 GMT

Hi, maybe this link can help you set up the APN

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41

Re: Data

srlawren — Thu, 18 Apr 2019 23:44:17 GMT

@Tony8 wrote:
Hi, maybe this link can help you set up the APN
https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41

@Tony8 @Alesa this is going to be more helpful for an iPhone: Back to Basics: Cellular Data on iPhones... - Community

Re: Data

stonechucker — Fri, 19 Apr 2019 10:51:39 GMT

@slash407 wrote:
there isnt CS on PM, the forum is the customer service, most likely ur problem would be resolved here, but we dont work for PM

Stop the lies @slash407, there is customer service at Public Mobile, The forum is the first line, and the Moderators are the employed customer service staff who do the account level stuff. You need to stop the spreading the fluff, and provide relaient information.

Your posts are becoming useless, and meaningless.

Re: Data

will13am — Fri, 19 Apr 2019 14:26:54 GMT

@stonechucker wrote:
@slash407 wrote:
there isnt CS on PM, the forum is the customer service, most likely ur problem would be resolved here, but we dont work for PM
Stop the lies @slash407, there is customer service at Public Mobile, The forum is the first line, and the Moderators are the employed customer service staff who do the account level stuff. You need to stop the spreading the fluff, and provide relaient information.

Your posts are becoming useless, and meaningless.

Has this member ever posted relevant responses? The posts are so useless that I think the FUD being spread is intentional. We should report these deceptive posts and hopefully that will help to clean up the community forum.

Re: Data

Anonymous — Fri, 19 Apr 2019 14:37:00 GMT

@will13am wrote:
@stonechucker wrote:
@slash407 wrote:
there isnt CS on PM, the forum is the customer service, most likely ur problem would be resolved here, but we dont work for PM
Stop the lies @slash407, there is customer service at Public Mobile, The forum is the first line, and the Moderators are the employed customer service staff who do the account level stuff. You need to stop the spreading the fluff, and provide relaient information.

Your posts are becoming useless, and meaningless.
Has this member ever posted relevant responses? The posts are so useless that I think the FUD being spread is intentional. We should report these deceptive posts and hopefully that will help to clean up the community forum.

That member also doesn't seem to interact when replied to or called out as the case may be.

They had created a couple threads and interacted but beyond that nothing. Maybe that was to collect the badges.

But they do have a handful of solutions and a couple hundred bravos...so sometimes they hit the target amongst all the uselessness.

Re: Data

frostbite — Sat, 20 Apr 2019 02:36:37 GMT

@slash407 wrote:
there isnt CS on PM, the forum is the customer service, most likely ur problem would be resolved here, but we dont work for PM

then who are the moderators?

Re: Data

JaimeLaPizza — Sat, 20 Apr 2019 03:04:02 GMT

They are Public Mobile employees, with Super Powers !

Joking aside, they are PM employees and they can really help you with account problems that cannot be solved by community advices and tricks.

Re: Data

Anonymous — Sat, 20 Apr 2019 03:01:32 GMT

@JaimeLaPizza wrote:
They are Public Mobile employees, with Super Powers !
Joking aside, they are PM employees and they can really help you with account problems that cannaot be solved by community advices and tricks.

I believe frostbite is calling out the member he's replying to. I would bet he's well aware of who the moderators are.

Just my interpretation. 🙂